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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 5

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List of questions

Question 41

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On an incident record, where are the fields fiat appear on the caller lookup select box defined?

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Question 42

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Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?

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Question 43

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If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?

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Question 44

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Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

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Question 45

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A new Problem Coordinator accidentally created several problem investigations that need to be deleted.

What role is required to delete a problem record?

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Question 46

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A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.

What might be the cause of this?

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Question 47

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A new problem manager wants a high level view of the activities in problem management.

What module do you recommend?

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Question 48

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A new problem manager wants to know how in create reports for monitoring problem management activities.

What do you recommend they do before creating new reports?

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Question 49

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Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.

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Question 50

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In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.

When you click the Re-Analyze button, what state Is set on the problem record?

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Total 172 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers