ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 5
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On an incident record, where are the fields fiat appear on the caller lookup select box defined?
Your client indicates they would like a way to designate VIP callers on an incident form. How would you accomplish this?
If the Assignment group is empty on an incident record what happens when an agent that is a member of multiple user groups clicks the Assign to the Ul action?
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?
A tester has submitted a bug report because at no point in the Problem lifecycle. does the Create Known Error article link appear under Related Links Also, they notice there is no Known Error knowledge base in the Instance.
What might be the cause of this?
A new problem manager wants a high level view of the activities in problem management.
What module do you recommend?
A new problem manager wants to know how in create reports for monitoring problem management activities.
What do you recommend they do before creating new reports?
Why don't Problem records automatically move from Resolved to Closed after the fix is implemented.
In the life of a Problem record there are opportunities to click the Re-Analyze button and move backwards in the lifecycle.
When you click the Re-Analyze button, what state Is set on the problem record?
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