ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 7

Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.

Your customer wants the catalog to contain two items:

1. Construction request

2. Getting Started with Construction Requests

The Getting Started Item should contain a link to a Knowledge Article.

What type of item would you use to satisfy the requirement for the Getting Started Item?

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Which of the following cannot be defined or set through a Catalog UI Policy?

A customer wants to add a new Catalog Item to the Service Catalog.

What process would be used to ensure the new item is authorized?

A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Which role would give you access to the CI Class Manager?