ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 7
List of questions
Question 61
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From a data model perspective which Table is the base class for the configuration management database?
Question 62
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Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
Question 63
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Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Question 64
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Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.
Your customer wants the catalog to contain two items:
1. Construction request
2. Getting Started with Construction Requests
The Getting Started Item should contain a link to a Knowledge Article.
What type of item would you use to satisfy the requirement for the Getting Started Item?
Question 65
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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Question 66
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Where are the timeframe conditions for sending an SLA breach warning notification defined?
Question 67
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Which of the following cannot be defined or set through a Catalog UI Policy?
Question 68
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A customer wants to add a new Catalog Item to the Service Catalog.
What process would be used to ensure the new item is authorized?
Question 69
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A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
Question 70
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Which role would give you access to the CI Class Manager?
Question