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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 7

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Question 61

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From a data model perspective which Table is the base class for the configuration management database?

Base Item [cmdb_base_item]
Base Item [cmdb_base_item]
Configuration Item [cmdb_ci]
Configuration Item [cmdb_ci]
Base Configuration Item (cmdb)
Base Configuration Item (cmdb)
Asset (asset)
Asset (asset)
Suggested answer: C
asked 23/09/2024
Carlos Periterra
42 questions

Question 62

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Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?

ServiceNow CIS-ITSM image Question 62 71406 09232024003752000000

Cls defined directly in cmdb_ci_computer and all parent classes
Cls defined directly in cmdb_ci_computer and all parent classes
Just GIs defined directly in cmdb_cl_computer
Just GIs defined directly in cmdb_cl_computer
Cls defined directly in cmdb_ci_compulet and all child classes
Cls defined directly in cmdb_ci_compulet and all child classes
Suggested answer: C
asked 23/09/2024
Maria Kniess
42 questions

Question 63

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Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?

Application Menus
Application Menus
Reports
Reports
CI Class Manager
CI Class Manager
Dependency View
Dependency View
Suggested answer: C
asked 23/09/2024
Robeena Meer
43 questions

Question 64

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Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation.

Your customer wants the catalog to contain two items:

1. Construction request

2. Getting Started with Construction Requests

The Getting Started Item should contain a link to a Knowledge Article.

What type of item would you use to satisfy the requirement for the Getting Started Item?

Knowledge Item
Knowledge Item
Record Producer
Record Producer
Content Item Most Voted
Content Item Most Voted
Order Guide
Order Guide
Catalog Item
Catalog Item
Suggested answer: C
asked 23/09/2024
Ana Rosa Abascal Ortega
42 questions

Question 65

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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
Create an Access control to hide the unnecessary CIs from the itil users
Create an Access control to hide the unnecessary CIs from the itil users
Make a show/hide UI action to show only the desired CIs to the itil users
Make a show/hide UI action to show only the desired CIs to the itil users
Suggested answer: B
asked 23/09/2024
wilson rodriguez
43 questions

Question 66

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Where are the timeframe conditions for sending an SLA breach warning notification defined?

SLA definition record
SLA definition record
Default SLA flow
Default SLA flow
SLA Properties application
SLA Properties application
SLA trigger conditions
SLA trigger conditions
Suggested answer: B
asked 23/09/2024
mohamed elfateh
38 questions

Question 67

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Which of the following cannot be defined or set through a Catalog UI Policy?

Apply a requirement to all form views
Apply a requirement to all form views
Setting a variable to mandatory
Setting a variable to mandatory
Reverse UI Policy if conditions are false
Reverse UI Policy if conditions are false
Setting a variable to read-only
Setting a variable to read-only
Suggested answer: A
asked 23/09/2024
Dewi Fitriyani
60 questions

Question 68

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A customer wants to add a new Catalog Item to the Service Catalog.

What process would be used to ensure the new item is authorized?

Fulfillment Management
Fulfillment Management
Release Management
Release Management
Configuration Management
Configuration Management
Change Management
Change Management
Catalog Management
Catalog Management
Suggested answer: D
asked 23/09/2024
Oliver Lüthi
47 questions

Question 69

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A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?

Build report on SC Task table, Group by Variables for Computer > Extra memory
Build report on SC Task table, Group by Variables for Computer > Extra memory
Build report on Requested Item table, Group by Variables for Computer > Extra memory
Build report on Requested Item table, Group by Variables for Computer > Extra memory
Build report on Task table, Group by Variables for Computer > Extra memory
Build report on Task table, Group by Variables for Computer > Extra memory
Build report on Request table, Group by Variables for Computer > Extra memory
Build report on Request table, Group by Variables for Computer > Extra memory
Build report on Catalog Item table, Group by Variables for Computer > Extra memory
Build report on Catalog Item table, Group by Variables for Computer > Extra memory
Suggested answer: B
asked 23/09/2024
Hendrik Woldhuis
55 questions

Question 70

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Which role would give you access to the CI Class Manager?

ecmdb_admin Most Voted
ecmdb_admin Most Voted
ecmdb
ecmdb
class_manager
class_manager
sn_class_manager
sn_class_manager
Suggested answer: A
asked 23/09/2024
Francisco Julian Mota Fraile
45 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers