ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 9
List of questions
Question 81
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When using the Email Client, what is the difference between an Email Template and a Quick Message?
Question 82
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Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
Question 83
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What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
Question 84
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Users with which role can Communicate a workaround or fix? (Choose two.)
Question 85
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Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
Question 86
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In what table are Change records stored?
Question 87
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Prior to Quebec, when you click Change > Create New, which page is displayed?
Question 88
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How is the Resource Management application activated?
Question 89
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In Change Management, what does a Model State contain? (Choose two.)
Question 90
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Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
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