ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 9
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When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your Problem Manager has a structured problem management process, which includes a final review of the solution implemented and of the data regarding incident reduction. When a problem is resolved, after implementing a fix, they want the Post Fix Review task to be automatically created and assigned to the Problem assignee.
What feature would you use to meet this requirement?
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
Users with which role can Communicate a workaround or fix? (Choose two.)
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:
The Network Support group record has the Group types: Incident and Change
The Network CAB group record has the Group type: Change
What could you do on the incident form, for the Assignment Group field, to resolve this issue?
In what table are Change records stored?
Prior to Quebec, when you click Change > Create New, which page is displayed?
How is the Resource Management application activated?
In Change Management, what does a Model State contain? (Choose two.)
Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)
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