ServiceNow CIS-SP Practice Test - Questions Answers, Page 3

To extend a data-separated base table and ensure that the table extension is also data-separated, you must add the sys_domain, sys_overrides, and Domain Path fields. This ensures that the new table inherits the domain separation properties of the base table, maintaining data integrity and security across different domains.

* sys_domain: This field references the Domain table and is essential for domain separation.

* sys_overrides: This field is used to manage overrides in the domain-separated environment.

* Domain Path: This field helps in maintaining the hierarchical structure of domains.

* ServiceNow Domain Separation Documentation

* ServiceNow Knowledge Base Article

In ServiceNow, even though the Inbound Actions table has a domain field, records in this table should all be placed in the Global domain. This is because inbound actions, such as inbound email actions, are designed to be accessible across the entire platform, regardless of the specific domain. By placing these records in the Global domain, ServiceNow ensures that the actions can be executed and managed universally, without domain-specific restrictions.

For example, if an inbound email action creates an incident, the system creates the incident in the same domain as the user in the Caller field. If that user is not in the User [sys_user] table, the incident is placed in the Global domain1.

This approach maintains the integrity and accessibility of inbound actions across the platform.

1: ServiceNow Inbound Email Actions Documentation

When handling process domains in ServiceNow, the recommended approach is to create overrides in the process domain rather than updating the global processes. This strategy ensures that any customizations or specific requirements for a particular domain do not interfere with the global processes, which are intended to be standard and consistent across the entire organization.

Creating overrides in the process domain allows for more granular control and flexibility, enabling specific adjustments without impacting the overall system's integrity. This approach aligns with best practices for maintaining system stability and ensuring that updates or changes are isolated to the relevant domain.

For more detailed information, you can refer to the following resources:

* ServiceNow Learning Portal

* ServiceNow Knowledge Base

* ServiceNow Developer Portal

ServiceNow recommends a domain separation approach that maximizes the use of standard configurations while minimizing custom configurations. This approach ensures maintainability, scalability, and ease of upgrades. The recommended approach is:

* 80% or more Standard: Utilizing out-of-the-box (OOTB) configurations as much as possible to leverage ServiceNow's built-in capabilities and best practices.

* 15% or more data-driven: Using data-driven configurations to adapt to specific business needs without extensive custom coding.

* Less than 5% Configuration: Minimizing custom configurations to reduce complexity and potential issues during upgrades.

This strategy aligns with ServiceNow's best practices for domain separation, ensuring that the system remains robust and easier to manage.

1: ServiceNow Domain Separation Best Practices 2: Understanding Domain Separation in ServiceNow

To assign a user record to a specific domain other than the one based on their company, you should use the ''Managed Domain'' option and set their domain field to the desired domain. This method allows administrators to manually assign a user to a different domain, ensuring that the user has the appropriate access and permissions within that domain.

* ServiceNow Documentation on Domain Separation explains how to set the domain for a user.

* ServiceNow Developer Documentation provides detailed information on domain separation and managing domains.