ServiceNow CIS-SP Practice Test - Questions Answers, Page 5

The glide.knowman.allow_edit_global_articles system property in ServiceNow, when enabled, allows users in the global domain to check out and edit global knowledge articles. This property is particularly useful in scenarios where an organization wants to centralize the editing of knowledge articles to users who are part of the global domain, typically administrators or designated knowledge managers.

This setting ensures that while users from other domains can view and utilize the global knowledge articles, the editing rights are reserved for global domain users to maintain consistency and control over the content. It's important to note that this property does not extend editing privileges to users from non-global domains or to all users with a knowledge admin role; it specifically targets users within the global domain.

The configuration of this property is a part of the knowledge management best practices in ServiceNow, as it helps in maintaining the quality and integrity of knowledge articles by restricting edit access to a controlled group of users. This approach aligns with the overall strategy of domain separation, where the goal is to separate and protect the data and operations of different business units or domains within the same ServiceNow instance1.

Best practices for setting up a domain hierarchy in ServiceNow recommend creating a structure that is not too shallow or too deep. A hierarchy that is 3-5 layers deep is considered optimal as it allows for the use of 'contains' relationships where necessary12. This structure should include a default domain, which typically serves as the catch-all layer for any data that does not belong to a more specific domain3. The default domain is often the TOP domain or a domain just below it. This setup facilitates better organization and management of data and processes across different domains within the instance45.

In ServiceNow, the best practice for setting up User Criteria and Shared Knowledge Bases is to define them in the parent domain. This approach ensures that the knowledge bases are accessible to all relevant child domains, promoting efficient information sharing and management. When knowledge bases and user criteria are defined at the parent domain level, they inherit down to the child domains, allowing for centralized control while still supporting visibility across the domain hierarchy.

This practice aligns with the principles of domain separation, which is a key feature in ServiceNow for managing data and user access in a multi-tenant environment. By defining these elements in the parent domain, organizations can maintain a clear and organized structure that supports both separation and sharing of knowledge as needed.

For more detailed guidance on this topic, ServiceNow's official documentation provides insights on designing user criteria for knowledge bases, which can be found in their support portal. It is recommended to review these resources for a comprehensive understanding of the best practices in configuring user criteria and knowledge bases within ServiceNow.

In ServiceNow's domain separation model, data accessibility is designed to maintain the integrity and segregation of data across different domains. Here's how data accessibility works between parent and child domains:

* The parent users can access all child data: Users in a parent domain have visibility into the data of their child domains. This is because the parent domain is considered to have a higher level of data access privilege, allowing it to oversee and manage the data within its child domains1.

* The parent users can access all child data, but cannot access domains contained in the child domain: While parent domain users can access data in their immediate child domains, they cannot access data in ''grandchild'' domains or any domains that are further nested within a child domain. This maintains a level of data isolation and ensures that users only have access to the data they are permitted to view and manage1.

The options stating that both parent and child users can access each other's data (A) and that child users can access all parent data are incorrect. The domain separation model is hierarchical, not reciprocal, meaning that child domains do not have inherent access to parent domain data, and access between domains is not automatically bidirectional1.

For detailed information on domain separation and data accessibility, ServiceNow provides extensive documentation and best practices, which can be referenced for a deeper understanding of these concepts12

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