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ServiceNow CIS-SPM Practice Test - Questions Answers, Page 2

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On the demand form, what does the Discount Rate impact?

A.
ROI.
A.
ROI.
Answers
B.
Net Present Value (NPV).
B.
Net Present Value (NPV).
Answers
C.
Financial Benefit.
C.
Financial Benefit.
Answers
D.
Internal Rate of Return %.
D.
Internal Rate of Return %.
Answers
Suggested answer: B

Explanation:

According to the ServiceNow documentation1, the discount rate on the demand form impacts the net present value (NPV) of the demand. The NPV is the difference between the present value of the benefits and the present value of the costs of the demand. The discount rate is the rate used to discount future cash flows to their present value. A higher discount rate means that future cash flows are worth less in the present, and vice versa. The other options are incorrect because:

A) ROI: The ROI (return on investment) is the ratio of the net value to the estimated cost of the demand.The discount rate does not affect the ROI, as both the net value and the estimated cost are based on the present value of the cash flows2.

C) Financial Benefit: The financial benefit is the sum of the present value of the benefits of the demand.The discount rate does not affect the financial benefit directly, but only indirectly through the NPV calculation3.

D) Internal Rate of Return %: The internal rate of return % (IRR) is the discount rate that makes the NPV of the demand equal to zero.The discount rate does not affect the IRR, but rather the IRR is derived from the NPV equation4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/reference/r_DemandTable.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_DemandRate.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_FinancialBenefit.html4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand-management/concept/c_InternalRateOfReturn.html

In which table can you find cost information for a specific fiscal period?

A.
cost_plan_breakdown
A.
cost_plan_breakdown
Answers
B.
pm_project
B.
pm_project
Answers
C.
cost_plan
C.
cost_plan
Answers
D.
expense_line
D.
expense_line
Answers
Suggested answer: A

Explanation:

According to the ServiceNow documentation1, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency. The other options are incorrect because:

B)pm_project: The pm_project table stores the information about projects, such as name, description, state, and status2.

C)cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project3.

D)expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanBreakdownTable.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanTable.html4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ExpenseLineTable.html

Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.

A.
pm_project
A.
pm_project
Answers
B.
pm_toplevel_project
B.
pm_toplevel_project
Answers
C.
pm_home_page_config
C.
pm_home_page_config
Answers
D.
project_template_config
D.
project_template_config
Answers
Suggested answer: C

Explanation:

According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace. The other tables are used for different purposes:

pm_project: Stores information about projects2.

pm_toplevel_project: Stores information about top-level projects3.

project_template_config: Stores information about project templates.

The Business Unit field on a Project or Demand form displays values from a specific table. What type of field is this?

A.
Journal.
A.
Journal.
Answers
B.
Reference.
B.
Reference.
Answers
C.
Conditions.
C.
Conditions.
Answers
D.
List.
D.
List.
Answers
Suggested answer: B

Explanation:

According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is a reference field that displays values from thecmn_departmenttable.A reference field stores a link to a record on another table, rather than storing the data directly in the field2.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html2: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_ReferenceFields.html

What role can configure the default columns in the project planning console?

Choose 2 answers

A.
it_pps_admin
A.
it_pps_admin
Answers
B.
it_project_manager
B.
it_project_manager
Answers
C.
it_console_admin
C.
it_console_admin
Answers
D.
admin
D.
admin
Answers
Suggested answer: A, D

Explanation:

According to the ServiceNow support article1, theit_pps_adminrole can configure the default columns in the project planning console by modifying thepm_project_planning_consolelist view.Theadminrole can also do this, as well as any other configuration on the platform2.

1: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB07145652: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/concept/c_Roles.html

If a project manager is responsible for approving time sheets or submitting time cards on behalf of team members, they should be given what role?

A.
activity_admin.
A.
activity_admin.
Answers
B.
timecard_admin.
B.
timecard_admin.
Answers
C.
form_admin.
C.
form_admin.
Answers
D.
approval_admin.
D.
approval_admin.
Answers
Suggested answer: B

Explanation:

According to the ServiceNow documentation1, the timecard_admin role can approve time sheets or submit time cards on behalf of team members. This role also has the ability to create and modify time sheet policies, time sheet groups, and time sheet periods. The other options are incorrect because:

A)activity_admin: The activity_admin role can create and modify activities, activity sets, and activity plans2.

C)form_admin: The form_admin role can create and modify forms, form sections, and form layouts3.

D)approval_admin: The approval_admin role can create and modify approval rules, approval groups, and approval stages4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/time-card-management/reference/r_TimeCardManagementRoles.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ActivityManagementRoles.html3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/form-administration/concept/c_FormAdministration.html4: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/approvals/concept/c_Approvals.html

How many WBS levels can be shown on the planning console?

A.
One.
A.
One.
Answers
B.
Two.
B.
Two.
Answers
C.
Three.
C.
Three.
Answers
D.
No Limit.
D.
No Limit.
Answers
Suggested answer: D

Explanation:

According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html

Which property controls the changes in cost and resource plans with respect to the change in the start date of a demand or project?

A.
'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
A.
'Change Resource Plan, Cost Plan and Benefit Plan Start Date with Demand or Project Start Date Change'.
Answers
B.
'Enable altering of planned date for task in WIP/Closed'.
B.
'Enable altering of planned date for task in WIP/Closed'.
Answers
C.
'Rollup project start date from tasks'.
C.
'Rollup project start date from tasks'.
Answers
D.
'Calculate ROI percentage based on a project's estimated cost and its net value'.
D.
'Calculate ROI percentage based on a project's estimated cost and its net value'.
Answers
Suggested answer: A

Explanation:

According to the ServiceNow documentation1, this property controls whether the start dates of the resource plan, cost plan, and benefit plan are automatically updated when the start date of the demand or project is changed. If this property is set to true, then the plans will be shifted by the same number of days as the demand or project start date change. If this property is set to false, then the plans will not be affected by the demand or project start date change.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

Where is planned cost calculated from when requesting resources from a group and when resource role is specified?

A.
The distribution costs
A.
The distribution costs
Answers
B.
The task rate cards.
B.
The task rate cards.
Answers
C.
The hourly rate of the specified role.
C.
The hourly rate of the specified role.
Answers
D.
The CI rate cards.
D.
The CI rate cards.
Answers
Suggested answer: C

Explanation:

According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:

A)The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.

B)The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not the resource plan3.

D)The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DistributionCosts.html3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_CIRateCards.html

If a sub-project and parent project have different project currencies, this property should be set to true for cost roll-ups.

A.
com.snc.project.calculate_roi
A.
com.snc.project.calculate_roi
Answers
B.
com.snc.project.rollup_project_start_date
B.
com.snc.project.rollup_project_start_date
Answers
C.
com.snc.project.copy.additional_attributes
C.
com.snc.project.copy.additional_attributes
Answers
D.
com.snc.project.multicurrency.rollup_if_different
D.
com.snc.project.multicurrency.rollup_if_different
Answers
Suggested answer: D

Explanation:

According to the ServiceNow documentation1, this property controls whether the cost roll-ups are performed when a sub-project and parent project have different project currencies. If this property is set to true, then the system converts the sub-project currency to the parent project currency using the exchange rate table and performs the cost roll-ups. If this property is set to false, then the system does not perform the cost roll-ups for sub-projects with different currencies.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_Properties.html

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