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ServiceNow CSA Practice Test - Questions Answers
List of questions
Question 1
Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)
Service Processes
User Permissions
Tables and Fields
A Database
The Dependency View
Suggested answer: A, C, D, E
Question 2
What is a formatter? Select one of the following.
A formatter allows you to configure applications on your instance
A formatter is a form element used to display information that is not a field in the record
A formatter allows you to populate fields automatically
A formatter is a set of conditions applied to a table to help find and work with data
Suggested answer: B
Question 3
When searching using the App Navigator search field, what can be returned? (Choose four.)
Names of Applications and Modules
Names of Modules
Names of Applications
Favorites
History Records
Titles of Dashboard Gauges
Suggested answer: A, B, C, D
Question 4
Which technique is used to get information from a series of referenced fields from different tables?
Table-Walking
Sys_ID Pulling
Dot-Walking
Record-Hopping
Suggested answer: C
Question 5
What is a schema map?
A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
A schema map graphically organizes the visual task boards for the CMDB
A schema map graphically displays the Configuration Items that support a business service
A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema
Suggested answer: D
Question 6
Which one of the following statements best describes the purpose of an Update Set?
An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
By default, an Update Set includes customizations, Business Rules, and homepages
An Update Set is a group of customizations that is moved from Production to Development
By default, the changes included in an Update Set are visible only in the instance to which they are applied
Suggested answer: A
Question 7
A Service Catalog may include which of the following components?
Order Guides, Exchange Rates, Calendars
Order Guides, Catalog Items, and Interceptors
Catalog Items, Asset Contracts, Task Surveys
Record Producers, Order Guides, and Catalog Items
Suggested answer: D
Question 8
Which one of the following statements applies to a set of fields when they are coalesced during an import?
If a match is found using the coalesce fields, the existing record is updated with the information being imported
If a match is not found using the coalesce fields, the system does not create a Transform Map
If a match is found using the coalesce fields, the system creates a new record
If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Suggested answer: A
Question 9
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
A metric is a report gauge used on homepages to display real-time data
A metric is a time measurement used to report the effectiveness of workflows and SLAs
A metric is used to measure and evaluate the effectiveness of IT service management processes
A metric is a comparative measurement used to report the effectiveness of workflows and SLAs.
Suggested answer: C
Question 10
The display sequence is controlled in a Service Catalog Item using which of the following?
The Default Value field in the Catalog Item form
The Sequence field in the Catalog Item form
The Order field in the Variable form
The Choice field in the Variable form
Suggested answer: C
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