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ServiceNow CSA Practice Test - Questions Answers, Page 36

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You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved.

How might you do that?

A.
On the list of records, locate the right-click on the Resolved value, select Exclude.
A.
On the list of records, locate the right-click on the Resolved value, select Exclude.
Answers
B.
Click Funnel icon, click AND, Select Resolved, is Not State click Run
B.
Click Funnel icon, click AND, Select Resolved, is Not State click Run
Answers
C.
On state column title, right-click, select Filter Out > Resolved
C.
On state column title, right-click, select Filter Out > Resolved
Answers
D.
On Search, select State, type not Resolved, press enter
D.
On Search, select State, type not Resolved, press enter
Answers
E.
On the list of records, locate and right-click on the Resolved value, select Filter Out
E.
On the list of records, locate and right-click on the Resolved value, select Filter Out
Answers
Suggested answer: E

While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?

Choose 2 answers

A.
Right click on Priority and select Configure Dictionary
A.
Right click on Priority and select Configure Dictionary
Answers
B.
Right click on Priority and select Configure Display Settings
B.
Right click on Priority and select Configure Display Settings
Answers
C.
Right click on Priority and select Configure Label
C.
Right click on Priority and select Configure Label
Answers
D.
Right click on Priority and select Configure Column
D.
Right click on Priority and select Configure Column
Answers
Suggested answer: A, C

Which testing framework is used to test ServerNew Applications?

A.
Selenium
A.
Selenium
Answers
B.
Test Driven Framework (TDF)
B.
Test Driven Framework (TDF)
Answers
C.
Junit
C.
Junit
Answers
D.
Automated test Framework (ATF)
D.
Automated test Framework (ATF)
Answers
Suggested answer: D

The Report Designer contains different section for configuring your report. Which section is used to specify the name of the report, and the table or data source for the report.

A.
Properties
A.
Properties
Answers
B.
Data
B.
Data
Answers
C.
Configure
C.
Configure
Answers
D.
Type
D.
Type
Answers
E.
Sources
E.
Sources
Answers
Suggested answer: B

Which framework can automatically populate values for the priority and Category field based on the Short description field value?

A.
UI Policy
A.
UI Policy
Answers
B.
Assignment Rule
B.
Assignment Rule
Answers
C.
Action
C.
Action
Answers
D.
Predictive intelligence
D.
Predictive intelligence
Answers
E.
CSDM
E.
CSDM
Answers
Suggested answer: B

As administrator, what must you do to access feature of High Security Settings?

A.
Select Elevate Roles
A.
Select Elevate Roles
Answers
B.
Add security_admin role to your user account
B.
Add security_admin role to your user account
Answers
C.
Impersonate Security Admin
C.
Impersonate Security Admin
Answers
D.
Use System Administrator < Elevate Roles module
D.
Use System Administrator < Elevate Roles module
Answers
Suggested answer: A

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role

What type of rules (s) would you use to implement this requirement?

A.
Dictionary Design
A.
Dictionary Design
Answers
B.
Field Limiter
B.
Field Limiter
Answers
C.
UI Policy
C.
UI Policy
Answers
D.
UI Design
D.
UI Design
Answers
E.
Form Constraint
E.
Form Constraint
Answers
Suggested answer: D

What framework can be used to manage the tables and Cis associated with a use case?

A.
Common Service Date Model (CSDM) product view
A.
Common Service Date Model (CSDM) product view
Answers
B.
Scename Dashboard
B.
Scename Dashboard
Answers
C.
CMDB Use Case Modelar
C.
CMDB Use Case Modelar
Answers
D.
CI Use Case Modeler
D.
CI Use Case Modeler
Answers
Suggested answer: A

What is the name of the string that display filter criteria?

A.
Topic
A.
Topic
Answers
B.
Choice
B.
Choice
Answers
C.
Breadcrump
C.
Breadcrump
Answers
D.
Menu
D.
Menu
Answers
Suggested answer: C

A customer has asked for the following updates to a form:

* Make Resolution code mandatory, admin state is changed to Resolved.

* Hide major incident check box, unless logged in user has Major incident Manager role.

What type of rules (s) would you use to implement this requirement?

A.
Dictionary Design
A.
Dictionary Design
Answers
B.
Field Limiter
B.
Field Limiter
Answers
C.
UI Policy
C.
UI Policy
Answers
D.
UI Design
D.
UI Design
Answers
E.
Form Constraint
E.
Form Constraint
Answers
Suggested answer: C, E
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