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Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

A.
incident .*
A.
incident .*
Answers
B.
incident.all
B.
incident.all
Answers
C.
incident .!
C.
incident .!
Answers
D.
incident.None
D.
incident.None
Answers
Suggested answer: A

Explanation:

The object name for a rule that applies to the entire Incident table is incident .* , which means any field on the incident table. The other options are not valid object names for access control rules.

Reference Access control list rules Access Control List in ServiceNow Access Controls

Access control list rules

Access Control List in ServiceNow

Reference Access control list rules Access Control List in ServiceNow Access Controls

On a list, what does each row show?

A.
A filter
A.
A filter
Answers
B.
A record
B.
A record
Answers
C.
A table
C.
A table
Answers
D.
A field
D.
A field
Answers
Suggested answer: B

Explanation:

A list is a collection of records from a table.Each row in a list represents a record in that table1.

Reference Identifying the view used on a list or form ServiceNow: List Views for Beginners How Do I See A List Of Users And Their Roles In ServiceNow

Which action enables personalization in a form for the admin role, only?

A.
Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.
A.
Navigate to sys_form_properties.list and set the property glide.ui.enable_personalize_form.admin to true.
Answers
B.
Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.
B.
Navigate to Context Menu > Configure > Form Layout and select 'Enable Personalization' and Enter the 'admin' role.
Answers
C.
Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
C.
Navigate to Context Menu > Configure > Table and add the role 'Admin' in the 'Available User' list box.
Answers
D.
Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.
D.
Navigate to sys_properties.list find the property glide.ui.personalize_form.role and set the Value to admin.
Answers
Suggested answer: D

Explanation:

This action allows only users with the admin role to personalize forms by using the Personalize Form button1. The other options are either invalid or do not restrict personalization to the admin role only.

Reference Personalize a form UI settings and personalization Personalization

Which element is used to track items not saved with a field, in a record?

A.
Sidebar
A.
Sidebar
Answers
B.
List Editor
B.
List Editor
Answers
C.
Activity formatter
C.
Activity formatter
Answers
D.
Dictionary
D.
Dictionary
Answers
Suggested answer: C

Explanation:

The activity formatter provides an easy way to track items not saved with a field in the record, such as journal fields like comments and work notes1.

Reference Formatters and Related Lists

The testing team needs to be able to perform activities in the test instance, as though they are a member of the Service Desk group. What role would they need to be able to switch between user accounts, without logging out and back in?

A.
service_desk
A.
service_desk
Answers
B.
impersonator
B.
impersonator
Answers
C.
admin
C.
admin
Answers
D.
incognito
D.
incognito
Answers
Suggested answer: B

Explanation:

The impersonator role allows a user to switch to another user account and act as that user without logging out and back in1.This can be useful for testing purposes or for providing support to other users2.

Reference Impersonate a user Roles and permissions

Which tables are available by default in a ServiceNow instance?

Choose 3 answers

A.
User
A.
User
Answers
B.
Incident
B.
Incident
Answers
C.
Item
C.
Item
Answers
D.
Issue
D.
Issue
Answers
E.
Project
E.
Project
Answers
F.
Task
F.
Task
Answers
Suggested answer: A, B, F

Explanation:

These tables are available by default in a ServiceNow instance because they are part of the core platform and are used to store essential data for users, incidents, and tasks. The other tables are not available by default, but can be created or activated by installing plugins or applications.

Reference 1: Tables & Dictionary - Frequently asked Questions (FAQ) - ServiceNow 2: ServiceNow -- The List of All Tables (sys_db_object) 3: How To Set A Default Field Value in ServiceNow? - The Snowball

If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

A.
A server script
A.
A server script
Answers
B.
A client script
B.
A client script
Answers
C.
A fix script
C.
A fix script
Answers
D.
A business rule
D.
A business rule
Answers
Suggested answer: B

Explanation:

A client script is a script that runs on the client side, meaning in the user's browser, and can manipulate the user interface or validate user input1.A client script can be configured to run when a form is loaded, when a field value changes, or when a form is submitted2. In this case, the script runs when the Priority field value changes and alerts the user.

Reference Client scripts Client script types

Which feature can be used to categorize a set of records from a list and make them visible to other users?

A.
Tags
A.
Tags
Answers
B.
History
B.
History
Answers
C.
Favorites
C.
Favorites
Answers
D.
Activity Formatter
D.
Activity Formatter
Answers
Suggested answer: A

Explanation:

Tags are labels that you can apply to any task record in ServiceNow. You can use tags to categorize, filter, and search records.You can also share tags with other users to make them visible to others1.

Reference Using tags

Which role(s) are required to impersonate a user?

Choose 2 answers

A.
admin
A.
admin
Answers
B.
sys_admin
B.
sys_admin
Answers
C.
security_admin
C.
security_admin
Answers
D.
sys_user
D.
sys_user
Answers
E.
impersonator
E.
impersonator
Answers
Suggested answer: A, E

Explanation:

The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality.

Reference: 1: Impersonate a user - Product Documentation: San Diego - ServiceNow 2: Non-admin users with the ''impersonator'' role cannot impersonate any user if there are orphaned 'sys_user_has_role' records like ' [user: null; role: admin]'. - Support and Troubleshooting - ServiceNow

Which tables are children of the Task table and come with the base system?

Choose 3 answers

A.
Incident
A.
Incident
Answers
B.
Problem
B.
Problem
Answers
C.
Change Request
C.
Change Request
Answers
D.
Config
D.
Config
Answers
E.
Dictionary
E.
Dictionary
Answers
F.
cmdb
F.
cmdb
Answers
Suggested answer: A, B, C

Explanation:

The Task table is a base table in ServiceNow, which means it is not extended from any other table. However, other tables can extend the Task table to inherit its fields and functionalities. Incident, Problem, and Change Request are all child tables of the Task table, meaning they inherit the fields and functionalities of the Task table and add their own specific fields and functionalities.

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/task-table/concept/c_TaskTable.html

https://www.servicenow.com/community/now-platform-forum/parent-table-to-get-an-access-to-child-table-column/m-p/1133982

https://www.servicenow.com/community/developer-forum/difference-between-a-base-class-and-base-table/m-p/1618247

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