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ServiceNow CSA Practice Test - Questions Answers, Page 41

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When using Flow Designer what is the Flow Execution initiated by?

A.
A trigger
A.
A trigger
Answers
B.
An existing subflow
B.
An existing subflow
Answers
C.
Allow logic
C.
Allow logic
Answers
D.
An execution data pill
D.
An execution data pill
Answers
Suggested answer: A

Explanation:

A trigger is an activity that, once specified, automatically initiates a flow1.A trigger specifies the conditions that start running the flow, such as creating a record in a specified table, receiving an inbound email, or reaching an SLA target1.

Flow trigger types - Product Documentation: San Diego - ServiceNow1

Which actions would you take to edit the title on an application menu? (Choose 2 answers)

A.

Select Configuration > Applications, then select the application

A.

Select Configuration > Applications, then select the application

Answers
B.

Select the form for the Application, then right-click Configure > Form Designer

B.

Select the form for the Application, then right-click Configure > Form Designer

Answers
C.

Select the Application name on the Navigator, then select the pencil icon

C.

Select the Application name on the Navigator, then select the pencil icon

Answers
D.

Select System Definitions > Application Menus, then select the application

D.

Select System Definitions > Application Menus, then select the application

Answers
E.

Select System Definition > Dictionary > Application

E.

Select System Definition > Dictionary > Application

Answers
Suggested answer: C, D

Explanation:

Detailed Explanation:

To edit the title of an application menu in ServiceNow:

Option C: Using the Navigator, selecting the application name, and clicking the pencil icon allows quick title adjustments.

Option D: Going to System Definitions > Application Menus and selecting the application provides comprehensive options for editing the application menu title and related settings. These approaches streamline menu customization and improve navigation. (Reference: ServiceNow Documentation - Application Menu Customization)

Which storefront is a single location for accessing pre-built spokes to quickly integrate with third-party services to build and share content?

A.

Integration Spoke Store

A.

Integration Spoke Store

Answers
B.

ServiceNow Store

B.

ServiceNow Store

Answers
C.

Spoke Store

C.

Spoke Store

Answers
D.

ServiceNow Spoke Store

D.

ServiceNow Spoke Store

Answers
Suggested answer: B

Explanation:

Detailed Explanation:

The ServiceNow Store is the primary marketplace for accessing pre-built integrations, known as spokes, for ServiceNow. These spokes enable rapid integration with third-party services, streamlining the development of automation and integration workflows. The store includes various applications and plugins tailored for ServiceNow workflows, facilitating the quick deployment of additional capabilities. (Reference: ServiceNow Documentation - ServiceNow Store and Integration Hub Spokes)

A manager is complaining that they can't get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

A.

Create a custom table

A.

Create a custom table

Answers
B.

Create a Report Template

B.

Create a Report Template

Answers
C.

Create a Database View

C.

Create a Database View

Answers
D.

Export the tables to a spreadsheet

D.

Export the tables to a spreadsheet

Answers
E.

Create a Report Source

E.

Create a Report Source

Answers
Suggested answer: C

Explanation:

Detailed Explanation:

In ServiceNow, when reporting data is required from multiple tables and dot-walking isn't feasible, creating a Database View is often the best approach. A Database View allows joining multiple tables virtually without creating new records, making it highly efficient for reporting. This view can then be used as a data source for reports, pulling information across tables without physically combining data. According to ServiceNow documentation, this is especially useful for creating complex reports that rely on data relationships across tables without altering the underlying data structure. (Reference: ServiceNow Documentation - Database Views)

What type of table has a name starting with u_ or x_?

A.

Custom table

A.

Custom table

Answers
B.

Parent table

B.

Parent table

Answers
C.

Core table

C.

Core table

Answers
D.

Base table

D.

Base table

Answers
Suggested answer: A

Explanation:

Detailed Explanation:

In ServiceNow, tables with names that start with u_ or x_ are Custom Tables. The prefix u_ is automatically assigned to custom tables created within a ServiceNow instance to distinguish them from core (standard) tables. Tables with the x_ prefix indicate they are custom tables associated with a scoped application, created within a ServiceNow application scope. Custom tables are crucial for extending ServiceNow's functionality and tailoring applications to meet specific business requirements. (Reference: ServiceNow Documentation - Custom Tables and Table Naming Conventions)

What policies are applied to all data entered into the platform (i.e., through a record form (UI), Import Sets, or Web Services)?

A.

Data Policies

A.

Data Policies

Answers
B.

Data Integrity Policies

B.

Data Integrity Policies

Answers
C.

Write Policies

C.

Write Policies

Answers
D.

Data Submission Policies

D.

Data Submission Policies

Answers
Suggested answer: A

Explanation:

Detailed Explanation:

Data Policies in ServiceNow are designed to enforce data consistency across all entry points into the platform, including record forms (UI), Import Sets, and Web Services. Data Policies ensure that required fields, read-only fields, and other data integrity rules are maintained consistently. Unlike UI Policies, Data Policies apply universally to data imported or integrated, ensuring platform-wide data governance. (Reference: ServiceNow Documentation - Data Policies and Data Consistency)

When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)

A.

A chat bubble automatically launches, so you can collaborate

A.

A chat bubble automatically launches, so you can collaborate

Answers
B.

An icon appears to the left of fields that have been updated by other users

B.

An icon appears to the left of fields that have been updated by other users

Answers
C.

A notification appears asking the new user to collaborate

C.

A notification appears asking the new user to collaborate

Answers
D.

The Work notes list contains names of the other users

D.

The Work notes list contains names of the other users

Answers
E.

User presence icon shows initials of users actively viewing the record

E.

User presence icon shows initials of users actively viewing the record

Answers
Suggested answer: B, E

Explanation:

Detailed Explanation:

In ServiceNow, User Presence features provide real-time visibility into record collaboration. This includes:

Option B: An icon that appears beside fields updated by other users, indicating recent changes.

Option E: A user presence icon showing initials of users currently viewing the record. These real-time indicators improve collaboration and prevent conflicts during data entry. (Reference: ServiceNow Documentation - Real-time Collaboration and User Presence)

If you have the Impersonate role, what type of user are you not able to impersonate?

A.

Customer

A.

Customer

Answers
B.

VIP

B.

VIP

Answers
C.

System Administrator

C.

System Administrator

Answers
D.

Approver

D.

Approver

Answers
E.

Catalog User

E.

Catalog User

Answers
Suggested answer: C

Explanation:

Detailed Explanation:

In ServiceNow, users with the Impersonate role can impersonate other users to troubleshoot and validate user permissions and experiences. However, System Administrator accounts cannot be impersonated to maintain security and prevent unintended administrative access. This restriction ensures that sensitive administrative functions are secure and can only be accessed directly. (Reference: ServiceNow Documentation - User Impersonation and Security Restrictions)

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

A.

Select the record using the check box, then select the Person icon

A.

Select the record using the check box, then select the Person icon

Answers
B.

Select the Task number, and select the Assign to me UI action on the form

B.

Select the Task number, and select the Assign to me UI action on the form

Answers
C.

Right-click on the Task number and select the Assign to me option in the menu

C.

Right-click on the Task number and select the Assign to me option in the menu

Answers
D.

Double-click on the Assigned to value, type the name of the user, and select the green check

D.

Double-click on the Assigned to value, type the name of the user, and select the green check

Answers
E.

Select the record using the check box, then select the Assign To Me UI action on the List Header

E.

Select the record using the check box, then select the Assign To Me UI action on the List Header

Answers
Suggested answer: A, B

Explanation:

Detailed Explanation:

To assign a task to themselves, users in ServiceNow can:

Option A: Use the check box to select the record, then click the Person icon to assign it.

Option B: Select the Task number and use the Assign to me UI action available on the form. These methods provide quick ways for users to take ownership of tasks directly from the list view. (Reference: ServiceNow Documentation - Task Assignment and List Actions)


What action would an administrator perform on a list if they wanted to show the records in groups, based on the Category column? (Choose 2 answers)

A.

On the list Context Menu, select Group By > Category

A.

On the list Context Menu, select Group By > Category

Answers
B.

On the Category column title, select the Context menu > Group By Category

B.

On the Category column title, select the Context menu > Group By Category

Answers
C.

On the Application Navigator, type group.category and press Enter

C.

On the Application Navigator, type group.category and press Enter

Answers
D.

Select the Group icon, then select Category

D.

Select the Group icon, then select Category

Answers
E.

On the Filter Menu, select Group By > Category

E.

On the Filter Menu, select Group By > Category

Answers
Suggested answer: A, D

Explanation:

Detailed Explanation:

In ServiceNow, list views can be customized to group records by specific fields to enhance data organization. To group records by the Category column:

Option A allows administrators to use the list context menu to group records by category, providing easy data visualization based on the selected column.

Option D involves using the Group icon (usually located in the column header) and selecting the category for grouping. These grouping options simplify navigating and analyzing data by sorting records based on relevant columns, like Category. (Reference: ServiceNow Documentation - List Controls and List Context Menu)

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