CompTIA 220-1202 Practice Test - Questions Answers, Page 3

A small office reported a phishing attack that resulted in a malware infection. A technician is investigating the incident and has verified the following:

All endpoints are updated and have the newest EDR signatures.

Logs confirm that the malware was quarantined by EDR on one system.

The potentially infected machine was reimaged.

Which of the following actions should the technician take next?

Which of the following describes a vulnerability that has been exploited before a patch or remediation is available?

SIMULATION

You have been contacted through the help desk chat application. A user is setting up a replacement SOHO router. Assist the user with setting up the router.

INSTRUCTIONS

Select the most appropriate statement for each response. Click the send button after each response to continue the chat.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?

A user receives a new personal computer but is unable to run an application. An error displays saying that .NET Framework 3.5 is required and not found. Which of the following actions is the best way to resolve this issue?

An employee is using a photo editing program. Certain features are disabled and require a log-in, which the employee does not have. Which of the following is a way to resolve this issue?

A technician is deploying mobile devices and needs to prevent access to sensitive data if the devices are lost. Which of the following is the best way to prevent unauthorized access if the user is unaware that the phone is lost?

Which of the following is the quickest way to move from Windows 10 to Windows 11 without losing data?

Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?