Which two methods can you use to transfer a sysdiagnose report from your iPad? (Select two.)

Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.

Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Go to Settings > General > AppleCare & Warranty > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Connect your iPad to Mac, click Macintosh HD in Locations in the Finder sidebar, and click Sync.

Connect your iPad to Mac, click the device in Locations in the Finder sidebar, and click Sync.

Go to Settings > Privacy & Security > Analytics & Improvements > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

Go to Settings > General > AirPlay & Continuity > Analytics Data, then use AirDrop to transfer the sysdiagnose report.

What should you do to run system diagnostics on Mac?

In Activity Monitor, go to View > Run System Diagnostics.

In Console, go to View > Run System Diagnostics.

In Feedback Assistant, choose System Diagnostics from the pop-up menu.

In Diagnostic Reporter, choose System Diagnostics from the pop-up menu.

Which of these would you need to use Continuity features?

Wi-Fi turned on for all devices

All devices connected to the same SSID

Wi-Fi turned on for all devices

All devices signed in to a different Apple Account

Your organization enabled MAC address filtering on its network. Which setting would prevent iPhone from connecting to the network?

Private Wi-Fi Address is turned on.

Limit IP Address Tracking is turned on.

Private Wi-Fi Address is turned on.

Location Services is turned on.

A managed iPhone doesn't offer the latest operating system in Settings > General > Software Update. Which two reasons could be the cause? (Select two.)

VPN or proxy connections are preventing the iPhone from contacting the update servers.

A time-based deferral is set on the iPhone.

Apple is no longer signing the version of iOS installed on their iPhone.

VPN or proxy connections are preventing the iPhone from contacting the update servers.

A time-based deferral is set on the iPhone.

They must back up their iPhone before they can upgrade it.

Their iPhone isn't fully charged.

What does the screen with a folder and question mark indicate?

The Mac doesn't contain a working version of macOS.

Apple servers can't verify the macOS version.

The Mac couldn't start up from macOS Recovery over the internet.

A user's Mac and iPhone are both signed in to the same Managed Apple Account. The user restarted both devices, but Instant Hot-spot doesn't connect. Which method should the user try next to solve the issue?

Go to General > Transfer or Reset iPhone, tap Reset, then tap Reset Network Settings.

Go to Personal Hotspot, and set ''Allow Others to Join''.

Go to Cellular > Cellular Data Options, then turn on Data Roaming.

Go to Cellular > Cellular Data Options, then set Data Mode to Allow More Data on 5G.

How do you access Wireless Diagnostics and view additional network information from the menu bar?

Press and hold the Option key, then click the Wi-Fi icon.

Right-click the Wi-Fi icon, then click the network SSID.

Press and hold the Command key, then click the Wi-Fi icon.

A user can't open an app on their iPhone. Which two methods help them open the app? (Select two.)

Force the app to close and reopen.

Delete the app, then redownload it.

Force the app to close and reopen.

Correct errors in Settings > Apps > [app name].

Tap and hold the app, then choose Relaunch from the shortcut menu.

Delete the app, then redownload it.

Edit Location Access settings for the app.

What could be a reason you can't update your compatible iPad to the latest iPadOS?

Your iPad doesn't have enough available storage space.

Your iPad is connected to cellular only.

Your iPad battery level is lower than 50 percent.

Your iPad doesn't have enough available storage space.

The Apple Account used to update to the latest iPadOS doesn't have iPadOS in Purchase History.

While setting up a new iPad from their organization, a user notices that several setup screens are missing. What is the most likely reason?

The organization's MDM solution is managing Setup Assistant.

The iPad failed to activate during setup.

The device was released from Apple School Manager.

The organization's MDM solution is managing Setup Assistant.

The user selected ''Skip all setup screens''.

A user finds several Recovered Files folders in the Trash. What should you advise the user to do?

Retrieve useful files, then empty the Trash.

Do nothing. Malware was detected.

Retrieve useful files, then empty the Trash.

Delete all the folders immediately.

A user reports that their USB storage device isn't appearing in the Finder. The storage device also isn't appearing in Disk Utility. Where can you verify that the storage device is connected?

System Information > Hardware > USB

System Information > Hardware > Volumes

System Information > Hardware > USB

System Settings > General > Storage

System Settings > General > Device Management

You are signed into a Mac using an administrator account. How do you reset a user password?

Reset the password in System Settings > Users & Groups.

Use your administrator password to log in to the user's account, and follow the prompts to change their password.

Reset the password using Keychain Access.

Reset the password using Passwords.

How do you start your MacBook Pro in macOS Recovery?

Press and hold the power button until ''Loading startup options'' appears, click Options, then click Continue.

Press and hold Command-Option-R until ''Loading startup options'' appears. Enter an administratorpassword, then click the macOS Recovery icon.

Press and hold the power button until ''Loading startup options'' appears, click Options, then click Continue.

Hold down the Power-Shift-Control-Option keys, then choose macOS Recovery.

Press the power button, then immediately press and hold Command-R.

Where in System Settings can you remove manual DNS entries for an Ethernet connection on a Mac Studio?

Network > Ethernet > Restore Defaults

What are other requirements for iCloud backups to occur automatically when connected to a powersource?

Connect to Wi-Fi and lock the screen.

Fully charge the device and turn on iCloud Backup in General > iPhone Storage.

Connect to Wi-Fi and lock the screen.

Connect to Wi-Fi and unlock the screen.

Fully charge the device and turn on iCloud in General > Backup.

You have two compatible Apple devices in close proximity and want to use Instant Hot-spot. Which two are additional requirements to use Instant Hot-spot? (Select two.)

Each device is signed in with the same Apple Account.

Each device has Wi-Fi and Bluetooth turned on.

Each device is signed in with the same Apple Account.

Each device has Wi-Fi and Bluetooth turned on.

Both devices must be connected to the same mobile network provider.

Each device has IPv6 turned on.

Each device must be signed in to a different Apple Account.

You suspect a hardware problem with your Mac. You want to use Apple Diagnostics to verify your suspicion. What steps should you complete to use Apple Diagnostics? (Image of macOS startup options, disk and gear on a black background)

Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.

Turn on Mac, then press and hold the Shift key. Release the Shift key when a progress bar appears.

Press and hold the power button until Options appears. Release the power button, then press and hold Command-D.

Press and hold the power button until Options appears. Release the power button, then press and hold Option-D.

Turn on Mac, then press and hold the D key. Release the D key when a progress bar appears.

Which event can automatically send Mac analytics information to Apple?

A system error occurs that causes your Mac to restart.

An app fails to get data from another app.

An app tries to get data that Privacy & Security settings protect.

A system error occurs that causes your Mac to restart.

A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet?

Open captive.apple.com in a browser to bring up the dialog.

Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge's Wi-Fi.

Go to System Settings > Wi-Fi, click Details, then turn off ''Limit IP address tracking''.

Go to System Settings > Wi-Fi, click Details, then set ''Private Wi-Fi address'' to Fixed.

You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery?

Select an administrator, then provide the account password.

Mount the volume in Disk Utility, and enter the administrator password.

Select an administrator, then provide the account password.

Enter the administrator's six-digit MFA code after it arrives.

Enter the administrator's Recovery Lock password.

A user created an encrypted backup of their iPhone on a Mac. Because they forgot the backup password, they can't restore the encrypted backup. What must the user do to create a new encrypted backup with a new password?

Use the Reset All Settings option in Settings.

Create a new encrypted backup on a different Mac.

Use the Reset Network Settings option in Settings.

Restart their iPhone and reconnect it to the Mac.

A user began an AirDrop transfer. The user left before the transfer completed. What change can you make in Settings so future transfers can complete?

Go to General > AirDrop, then turn on Use Cellular (or Mobile) Data.

Go to General > AirPlay & Continuity, then turn on Handoff.

Go to General > AirDrop, then turn on Bringing Devices Together.

Go to VPN > Disconnect, then restart the transfer.

How do you view details about your Wi-Fi connection on a Mac?

Option-click the Wi-Fi status menu in the menu bar.

Option-click the Wi-Fi status in System Settings > Network.

Control-click the Wi-Fi status menu in the menu bar.

Control-click the Wi-Fi status in System Settings > Network.

A user wants to use AirDrop to send items. What is a reason a user can't use AirDrop?

They turned off Personal Hot-spot.

Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

When prompted, enter the recoveryOS password.

Enter the Recovery Lock password in System Settings > General > Startup Disk, then restart.

Take the Mac to an Apple Authorized Service Provider with proof of purchase.

When prompted, enter the recoveryOS password.

When prompted, enter the Bypass Key.

Which feature is available for Managed Apple Accounts but not for personal Apple Accounts?

Access to the Appleseed for IT beta program

Managed and verified two-factor authentication

How does a private Wi-Fi address help keep your privacy?

It generates a new MAC address for each network you connect to.

It requires that applications request access before being allowed to send traffic on the network.

It generates a new MAC address for each network you connect to.

It prohibits non-App Store applications from providing location-based suggestions.

It restricts MAC addresses to prevent unauthorized devices from connecting to your network.

Where in System Settings can you review configuration profiles?

Privacy & Security > App Management

Users & Groups > Network Account Server

A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

Their iPhone has a restriction that prevents the user from erasing it.

Their iPhone is experiencing a software issue and must be restored.

Their iPhone is running a previous iOS version and must be updated first.

Their iPhone doesn't support the feature.

Apple Apple Device Support Practice Test 5 - Free Online Exam Questions 161-200

A user's personal Mac updated to the latest version of macOS last week. Their work Mac doesn't show the update as available. Why isn't the update available on the user's work Mac?

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Apple Apple Device Support Practice Test 5

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Apple Apple Device Support Practice Tests

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