Salesforce Certified OmniStudio Consultant Practice Test - Questions Answers, Page 11

A business wants to display customer 360 information in a console for their call center agents. The customer information will come from a variety of sources, and the information should be grouped together logically. The agents will need to take different actions depending on the context of each group of information.

Which tool should a consultant recommend to meet this requirement?

A pop-up window will display additional information about the campaign, such as details about the members. A button must initiate a guided process to add new leads to the campaign.

Which two FlexCard features should the consultant recommend to meet these requirements?

Choose 2 answers

Which element retrieves data from a Salesforce picklist in an org?

A Consultant is working on a project that involves using OmniStudio tools to design solutions that meet customer business requirements. The solutions need to be maintainable, scalable, and contribute to long-term customer success. Which OmniStudio tool should the Consultant use to display data and launch actions?

Which two OmniScript components should the consultant recommend using to meet this validation requirement?

Choose 2 answers

What is the purpose of Step elements in an OmniScript?

A consultant Is designing a solution for a client using Omnistudio. The client wants to display data and launch actions from their Salesforce org.

Which OmniStudio tool should the consultant use to meet this requirement?

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows:

* 'Open' cases with case description, case open date, case type,

assigned to and priority fields. Open cases should be highlighted with a red border.

* 'Awaiting Closure' cases with case description, last action taken date,

resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.

* 'Closed' cases with case description, resolution, case closed date fields with a link to duplicate cases.

How should the consultant design the FlexCard solution to meet these requirements?

A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:

* Each department has different case fields they need to capture

* If the user cancels the process, they should return to a support console app

Which two OmniScript features should the consultant recommend to meet these requirements?

Choose 2 answers