Salesforce Certified Slack Administrator Practice Test - Questions Answers
List of questions
Question 1
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Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?
Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
Change the setting for join and leave messages, so they do not show in channels when employees come and go.
Change the invitations permission to require Workspace Admins/Owners approval.
Change the channel management permission for managing posting permissions in all channels to Everyone.
Question 2
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Teara is a Workspace Owner. She has discovered that projects and key decisions are being discussed via direct messages, because public channel message retention settings are set to delete messages after 20 days. The decision regarding this setting was made 2 years ago, and now the setting is no longer required.
Team members are experiencing difficulty creating channels. Teara is wondering if there are other settings she should review that might be contributing to the direct message conversations.
Which settings and permissions should Teara change to promote increased communication outside of direct messages?
Changing the workspace's message retention and deletion policy for all channels and direct messages to 'Keep Everything' and allowing everyone to create channels
Sending an announcement in the #general channel notifying everyone to move conversations to channels and to DM Teara if you need a channel created
Changing the workspace's public channel message retention and deletion policy to 'Keep Everything', changing the direct message retention and deletion policy to delete messages after 1 day, and restricting the creation of channels to Owners only
Changing the workspace's public channel message retention and deletion policy to 'Keep Everything', changing the direct message retention and deletion policy to delete messages after 1 day, and allowing everyone to create channels
Question 3
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A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?
Show employees how they can request new apps to be installed in Slack.
Train everyone on how to create Slack integrations.
Allow employees to install social apps, like Giphy, that will help attract new Slack members.
Connect tools they are already using, like Google Calendar or Box, to Slack.
Question 4
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Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?
Open
Invite Only
By Request
Hidden
Question 5
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Big Corp uses an IdP (Identity Provider) to manage access for its members to its Plus plan on Slack. Their security team wants to make sure members will be automatically deactivated when they leave the company.
Which of the following must be true to ensure that members are automatically deactivated?
Each member's access must be set to expire after 90 days.
The member must not be a Workspace Admin or Owner.
The member who is leaving the company must have left all channels.
The IdP must support deprovisioning via SCIM.
Question 6
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What would be the expected behavior if a team member in Enterprise Grid is added to an IdP (Identity Provider) group with auto-provisioning enabled to a workspace?
The member would be automatically added to the new workspace and would be unable to leave.
The member would be notified that they have a new workspace that they can join and would be unable to dismiss it until they have joined the workspace.
There will be no changes to the member's workspace list.
The member would be automatically added to the new workspace unless it is a hidden workspace.
Question 7
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Which of the following statements describes the effect of configuring mandatory Two Factor authentication (2FA) in Slack?
Members must have a sophisticated and complex password that is updated regularly.
Members must use a biometric reader to authenticate with Slack.
Members use single sign-on (SSO) to handle the exchange of usernames and passwords on behalf of Slack.
Members must submit a verification code along with their password each time they sign in.
Question 8
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Tracy works on a marketing team and needs to collaborate with a marketing vendor for a new project being planned in various channels.
To ensure the project is not delayed, Tracy must approve the new member invitations. Which statement is true about roles in this scenario?
Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
Tracy should use the Admin role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Multi-Channel Guest role for the marketing vendor.
Tracy should use the Member role for the workspace invite and to approve new members, and she should use the Single-Channel Guest role for the marketing vendor.
Question 9
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Andrew is the Primary Org Owner for this company's Enterprise Grid org, which consists of three workspaces. Frank, a new member of the IT department, will be responsible for inviting guests and managing one of the three workspaces' settings.
Which role should Andrew give Frank in Slack?
Member
Workspace Admin
Multi-channel Guest
Primary Org Owner
Question 10
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Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking Questio n:s.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)
Limit the posting permissions to Org Admins, plus specific people.
Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
Encourage employees to direct message the HR team with Questio n :s and confidential information.
Archive the channel and create a new channel to eliminate the noise.
Question