Isaca COBIT 2019 Practice Test - Questions Answers, Page 18

The best starting point when translating enterprise goals into actionable governance and management objectives is prioritized enterprise goals. The enterprise goals are the high-level statements of what an enterprise wants to achieve in terms of its mission, vision, values, strategy, etc. The enterprise goals are aligned with the stakeholder needs that reflect the expectations and requirements of various internal and external parties that have an interest or stake in the enterprise's information and technology activities. The prioritized enterprise goals are the subset of enterprise goals that have been ranked according to their importance or urgency for the enterprise based on its context and needs. By starting with prioritized enterprise goals when translating them into actionable governance and management objectives, an enterprise can ensure that it focuses on the most critical aspects of its information and technology governance that support its strategy and objectives.This will also help to align its information and technology activities with its stakeholder needs34Reference:3: COBIT 2019 Framework: Introduction and Methodology: page 25-264: COBIT 2019 Design Guide: page 35-36

An example of a governance system component is the compliance regulations applicable to the enterprise. The governance system components are the elements that constitute a governance system for an enterprise using COBIT 2019. The governance system components include principles enablers goals processes practices roles structures metrics etc., that enable an enterprise to govern and manage its information and technology activities effectively efficiently reliably securely etc. The compliance regulations are the laws regulations standards guidelines contracts or agreements that govern the information and technology activities of an enterprise. The compliance regulations influence the level of control and assurance that an enterprise needs to demonstrate its adherence to the applicable rules and obligations.By considering the compliance regulations as a governance system component an enterprise can ensure that its governance system is appropriate for its context and objectives that it can effectively manage the potential impacts of non-compliance on its reputation performance value stakeholder trust etc., that it can align its information and technology activities with the relevant standards guidelines regulations best practices etc., that it can meet stakeholder requirements expectations etc.,5Reference:5: COBIT 2019 Design Guide: page 47-48 : COBIT 2019 Framework: Governance System Components: page 27-28

The final step in governance system design is to define target capability levels for the most critical objectives. The governance system design is the process of designing and implementing a governance system for an enterprise using COBIT 2019. The governance system design involves tailoring the COBIT 2019 components such as principles, enablers, goals, processes, practices, roles, structures, metrics, etc., according to the enterprise's context and needs. The governance system design also involves considering various design factors such as enterprise strategy archetype; enterprise goals; IT-related goals; risk profile; IT deployment; threat landscape; compliance requirement; operating environment; size of enterprise; culture; stakeholders; etc., that influence how an enterprise designs and implements its governance system using COBIT 2019. The final step in governance system design is to define target capability levels for the most critical objectives. The capability levels are a measure of how well an enterprise performs its information and technology governance and management processes in terms of process attributes such as process performance, process definition, process deployment, process measurement, process control, process optimization, etc. The capability levels range from 0 (incomplete) to 5 (optimizing), indicating the degree of maturity and effectiveness of an enterprise's information and technology governance and management processes. The critical objectives are the governance and management objectives that have been prioritized based on the design factors and the stakeholder needs. The governance and management objectives are the statements of what an enterprise wants to achieve in terms of its information and technology governance. The governance and management objectives are derived from the enterprise goals, which are the high-level statements of what an enterprise wants to achieve in terms of its mission, vision, values, strategy, etc. By defining target capability levels for the most critical objectives as the final step in governance system design, an enterprise can ensure that it has set realistic and achievable goals for its information and technology governance and management processes that support its strategy and objectives. This will also help to identify the gaps or issues that need to be addressed to enhance the capability levels of the selected processes.

Reference:: COBIT 2019 Design Guide: page 53-54 : COBIT 2019 Process Assessment Model: page 11-13

The EGIT implementation life cycle consists of four stages: initiating an EGIT program, defining the EGIT implementation road map, developing the EGIT implementation program plan, and executing the EGIT implementation program plan. The third stage, developing the EGIT implementation program plan, involves identifying and defining the success metrics for the EGIT continual improvement program. These metrics should be aligned with the enterprise goals and objectives, and should measure the performance and outcomes of the EGIT processes and practices.The success metrics should also be SMART (specific, measurable, achievable, relevant, and time-bound), and should be communicated to all stakeholders involved in the EGIT program.Reference:: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 261: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 41

As explained in the previous question, the success metrics for the EGIT continual improvement program are identified and defined in the third stage of the EGIT implementation life cycle, which is developing the EGIT implementation program plan. Therefore, the correct answer is D. The other options are incorrect because they refer to different stages of the EGIT implementation life cycle that do not involve defining the success metrics. Option A refers to the second stage, which is defining the EGIT implementation road map. This stage involves identifying and prioritizing the improvement opportunities based on a gap analysis between the current and desired states of EGIT. Option B refers to the fourth stage, which is executing the EGIT implementation program plan. This stage involves implementing the improvement actions according to the plan, monitoring and controlling the progress and outcomes, and reporting on the results. Option C refers to the first stage, which is initiating an EGIT program.This stage involves establishing a clear vision and scope for the EGIT program, obtaining senior management commitment and sponsorship, and setting up a governance structure for the program.Reference:: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 281: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 431: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 24

The information security function within the IT corporate structure is responsible for classifying information using an agreed-upon classification scheme for a new data collection system. According to the COBIT 2019 Implementation Guide, information security is one of the key enablers of IT governance and management, and it includes the processes and practices for ensuring the confidentiality, integrity, and availability of information assets. One of the activities of information security is to define and implement an information classification scheme that categorizes information based on its sensitivity, criticality, and value to the enterprise.This scheme helps to determine the appropriate level of protection and controls for different types of information, especially for new data collection systems that may involve personal or sensitive data.Reference:: COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 151: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 62.

The CIO and the program steering committee are responsible for performing a stakeholder satisfaction survey and gathering feedback on lessons learned from the implementation of an EGIT program plan. According to the COBIT 2019 Implementation Guide, the CIO is the executive sponsor of the EGIT program, who provides strategic direction, leadership, and oversight for the program. The program steering committee is a group of senior stakeholders who support the CIO in governing and monitoring the program. One of their responsibilities is to conduct regular reviews of the program performance and outcomes, including stakeholder satisfaction and lessons learned.These reviews help to evaluate the effectiveness and efficiency of the EGIT program plan and identify areas for improvement.Reference:: COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 231: COBIT 2019 Implementation Guide: Implementing and Optimizing an Information and Technology Governance Solution, page 451

A key consideration when finalizing a governance system design with competing priorities is that the enterprise should be prepared to deviate from previously identified priorities with justified reasons. According to the COBIT 2019 Design Guide, competing priorities are one of the common challenges that enterprises face when designing a governance system. Competing priorities may arise from different stakeholder expectations, requirements, preferences, perspectives, or interests. The COBIT 2019 Design Guide recommends that enterprises use a structured approach to resolve competing priorities, such as the COBIT 2019 Governance System Design Workflow. The workflow helps enterprises to identify and prioritize their improvement opportunities based on a gap analysis between their current and desired states of governance. However, the workflow also allows enterprises to adjust their priorities as needed during the design process, as long as they provide clear and rational reasons for doing so. For example, enterprises may deviate from their initial priorities due to changes in the business environment, stakeholder feedback, new insights, or emerging issues.The deviation from previously identified priorities should be documented and communicated to all relevant stakeholders to ensure transparency and alignment.Reference:: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 322: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 34

A quantitative approach involves numeric mapping tables created for each of the design factors. According to the COBIT 2019 Design Guide, a quantitative approach is one of the four possible approaches for designing a governance system based on the design factors. A design factor is a characteristic of the enterprise that influences how the governance system should be designed. A quantitative approach uses numeric values to represent the impact of each design factor on the governance components, such as processes, organizational structures, roles, and practices. The numeric values are derived from mapping tables that show how each design factor affects each governance component. The mapping tables are based on empirical data, expert judgment, or best practices. The quantitative approach helps to provide a more objective and consistent way of designing a governance system that is tailored to the enterprise context and needs.Reference:: COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 54 : COBIT 2019 Design Guide: Designing an Information & Technology Governance Solution, page 56