An organization is aiming to use an innovative social media platform to improve engagement with young consumers.What should the organization's strategy focus on?

Customer and market relevance supported by operational excellence

Ecosystem disruption supported by operational excellence

Market relevance supported by ecosystem disruption

Customer and market relevance supported by operational excellence

Operational excellence supported by customer and market relevance

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.Which is the BEST approach to ensure that suppliers and partners support these changes?

Technology replacement modernization

An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Technology replacement modernization

An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.Which is the BEST approach to pricing and charging for the services in the new market?

Adjust competitive prices for the market and competition

Adopt a short-term Increase in the pricing and margins

Adjust competitive prices for the market and competition

Ensure service costs are clear to the consumers to help regulate prices

Establish long-term contracts with fixed prices to help secure future Income

Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Vision and strategy should be defined in collaboration with the leaders of the organization and division

Vision and strategy should be defined by the executive leader and communicated to me divisions

Vision and strategy should be defined by the governing body and communicated to the divisions' leaders

Vision and strategy should be defined in collaboration with the leaders of the organization and division

Vision and strategy should be defined in collaboration with the enterprise architects and consultants

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

A digital task force should be appointed to define and Implement me programme

The Chief Digital Officer should define and implement the programme

A digital task force should be appointed to define and Implement me programme

individual initiatives should be defined and implemented separately

The organization's governing body should define and implement the programme

A service provider a developing an operating model to support a new social media service that enables their business strategy.They have included the following in the operating model:• a definition of how suppliers will be Involved in the delivery of the service• a description of me main performance measures requiredWhich additional element MUST be included to ensure that the essential themes of the operating model are covered?

Descriptions of the series of steps for the work that is required to create and support the service

A list of vendors who will provide the components mat form the social media service

An inventory of the mam technology components that will be located at the head office data centre

Definitions of the service management toolsets needed to support the service

Descriptions of the series of steps for the work that is required to create and support the service

Which is a leadership skill that relates to having a digital mindset?

Looking at the potential of new tools to meet customer needs

Sharing success stories frequently to motivate others

Bulking a rapport with regulators and government officials

Measuring the success of strategic digital initiatives

Which statement is CORRECT about risk management in digital organizations?

All the organization's slaveholders should contribute to risk assessment

All risk management efforts should focus on assets owned by the organization

All risk management should start by assessing the current state

All risks could cause harm to the organization if they are not managed

An external service provider is developing a new strategy for delivering social media services. The success of new services depends on high levels of customer satisfaction achieved through the highest level of support to users.As part of an internal analysis, which factor is MOST important to consider to ensure that the service provider has the capability to provide the service?

Well-trained service desk staff with a broad set of skills

Employment laws effecting service provider staff

A mixed demographic of users with varied levels of IT skills

Knowledge and understanding of potential Innovative technology

Well-trained service desk staff with a broad set of skills

An organization has identified an opportunity to provide increased value to the healthcare user market. It wants to provide online access to healthcare services before its competition.Which is the NST value proposition for the healthcare user market to include in the strategy?

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

The organization will be able to utilize Innovative technology to develop software apps in faster times to market

Shareholder will receive Improve dividends from increased proms without significant Investment

Consumers will be able to access advice and request prescriptions quickly at al limes without attending a medical facility

Healthcare professionals will be able to promote the services to healthcare users and reduce costs

Which is NOT an essential consideration when developing a digital strategy?

Understanding which systems will form die digital technology programme

Understanding emerging technologies Hal could affect the organization

Understanding how to identify potential opportunities

Understanding the risks involved with digital opportunities

An organization has identified three initiatives to support a digital transformation strategy:

Create one single business case that provides justification for all three initiatives

Upgrading technology2 Adopting new software development approaches

Changing the structure of teams and departmentsThe project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiativesWhich is the BEST approach to take when creating the business case(s)?

Create one single business case that provides justification for all three initiatives

Create one business case for the technology upgrade, and another for the remaining Initiatives

Create three different business cases providing justification for each Initiative

Create one business case for the organizational change, and another for the remaining Initiatives

Which statement about metrics is CORRECT?

Legging metrics report what has been achieved

Leading metrics ate difficult to measure, but easy to Influence

Lagging metrics are easy to measure and to influence

Legging metrics report what has been achieved

Lagging metrics predict what a is likely to happen in the future

An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.Which question BEST supports this objective?

How can we improve operational efficiencies?

How do we get to where we want to be?

Which is the BEST description of the relationship between organization's products, services, and resources?

An organization's products are required for the execution of an activity

An organization's services ate based on the organization's products

An organization's products are required for the execution of an activity

An organization's resources are combinations of the organization's products

An organization's resources are combinations of the organization's services

A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.How should they change their funding model to support this?

Switch 10 funding teams and value streams

Switch to funding programmes and protects

Provide additional funding lo development and operations

Provide additional funding via the research and development budget

Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?

The innovation will deliver significant benefit for the organization

The innovation is essential for the a organization to survive

The innovation will deliver significant benefit for the organization

An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.Which approach is the CIO using to support the programme?

Encouraging digital technology opportunities

Establishing a mantel intelligence culture

Giving employees time for training and development

Working with workflow and talent management

An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it. What is the MOST approach to achieve this?

Tallor strategic communications to the stakeholders preferences

Deliver compulsory strategic awareness sessions regularly

Ensure there is one common communication channel for the strategy

Utilize metrics to ensure stall comply with the strategy

Tallor strategic communications to the stakeholders preferences

Which is an example of industry disruption?

A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

An organization transitioned a large number of its services to a cloud provider to remain competitive In their market

A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

An organization has established a dear vision for digital transformation and has started their transformation journey. They have documented al their value streams and started to improve these.They use technology appropriately to maximize customer experience and operational excellence.They understand and manage risks, and they have a comprehensive approach to Identifying and using innovative Ideas.What else do they need lot the digital transformation to succeed?

Management of staff skills and competence

Management of threats and opportunities

Management of staff skills and competence

Linked processes and practices to value creation

ITIL ITIL-4-DITS Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 30

An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.

What combination of risk capacity and risk appetite this situation?

Low risk capacity, high risk appetite

High risk capacity, high risk appetite

Low risk capacity, low risk appetite

High risk capacity, low risk appetite

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