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ITIL ITIL-4-Specialist-High-velocity-IT Practice Test - Questions Answers, Page 9

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Question 81

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An organization wants to introduce a new service. There are many teams that will contribute to the design, development and transition of the service.

Which approach should the organization follow when creating a value stream for this new service?

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Question 82

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Which is a challenge when onboarding individual consumers?

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Question 83

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An IT department is planning to make significant investments in new testing technology that will enable them to provide much more reliable services.

What does this situation describe?

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Question 84

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Which dimension of service management considers governance, management, and communication?

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Question 85

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Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

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Question 86

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After completing an online training course, the employees of an organization are better equipped to utilize digital systems.

Which mid-level goal is supported by this training?

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Question 87

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Which is the MAIN reason for service providers to encourage feedback on service provision?

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Question 88

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An organization is undergoing a digital transformation. New behaviour patterns are encouraged among the teams. Many employees have adopted these patterns, but others are reluctant and unsure. An anonymous survey conducted by the leadership team highlighted that some team members avoid experimentation and prefer to search or wait for a single correct solution.

Which TWO key behaviour patternsare MOST LIKELY to be affected by this attitude?

1. Accept ambiguity and uncertainty

2. Commit to continual learning

3. Help get customers'jobs done

4. Trust and be trusted

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Question 89

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An employee has some concerns at work but does not share this information with others because they fear that this would damage their reputation and position.

What is PRIMARILY concerned with preventing this situation?

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Question 90

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Which value chain activity communicates the current status of all four dimensions of service management?

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Related questions

Which is a challenge when onboarding individual consumers?
Users often do not provide feedback because they do not believe it will be addressed. Which is the BEST method for encouraging users to submit feedback in this situation?
Which activity does a service provider carry out as part of the 'explore step of the customer journey'?
An organization that has been successful in the past is now struggling to succeed in a highlycompetitive industry. Customer expectations that are changing in unpredictable ways, and unclear user requirements, are making it difficult for the organization to decide a course of action. Several conflicting approaches have been suggested. In the context of the Cynefin framework, which approach would BEST enable the organization to progress?
An IT department in a large enterprise has been managing a service that is core to the enterprise's strategy and objectives. Recently, the quality of a service has been falling. Investigations have revealed that the service team works on resolving incidents, requests and problems, and also development, testing, and releasing new functionality. Due to the mixed workload, the team are unable to complete many tasks to the level of quality required. Which approach would MOST LIKELY help in this situation?
A manager often focuses on avoiding risk, and blames staff when things go wrong. The manager also does not listen to suggestions and allow experimentation. This has resulted in a lack of innovation in the manager's team, and several of the team's senior members have left the organization. Which behaviours from safety culture would allow this manager to increase innovation and retain more staff? 1. Focus on inclusion and ignore toxic relationships 2. Treat failures as improvement opportunities 3. Encourage continual organizational learning 4. Encourage collaboration and discourage conflict
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus. Which method would be effective in ensuring that the change in focus is supported across the organization?
Which BEST describes the primary role of a governing body?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which value chain activity communicates the current status of all four dimensions of service management?