Microsoft MB-220 Practice Test - Questions Answers, Page 24

You work for a non-profit organization where donations are registered and managed within the same Microsoft Power Apps environment where Dynamics 365 Customer Insights - Journeys is enabled and used. The donation table has a direct link to a contact record. When people cancel a donation, a reason is added through an option list.

When a donation is cancelled and becomes deactivated, the donation team wants to trigger a real-time journey to send a confirmation and call-to-action for a single donation. To accomplish this, you work with the donation team and create the journey and a Microsoft Dataverse trigger for the donation table. However, there are some cancellation reasons that are NOT applicable and should NOT be included in the journey.

You need to ensure that certain cancellation reasons are excluded and do NOT start a customer journey.

What should you do?

You are creating a real-time customer journey that sends SMS messages to customers asking customers to either confirm scheduled service appointments or request a reschedule.

Your SMS message includes 'CONFIRM' and 'RESCHEDULE' as the only two configured keywords.

The automated text message keyword flow you created is shown in the following exhibit.

You need to verify that the keyword flow will be able to handle potential customer replies correctly. Which two customer replies will follow the 'CONFIRM' branch? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

Your company's marketing department recently started using the built-in Microsoft Teams integration to create chats and collaborate between colleagues on the different entities in real-time marketing.

in reviewing the feature, the marketing director tells you that members of the marketing team are unable to collaborate and create a connected chat when working on marketing forms within the Dynamics 365 Customer Insights - Journeys application.

You need to explain why the team members are experiencing this behavior.

What should you tell the marketing director?

You are configuring matching strategies.

You need to define the matching strategies to capture leads uniquely by different forms.

Which two configurations should you perform on the matching strategy record? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

DRAG DROP

You are working in the domain authentication wizard.

You need to authenticate the main domain that the marketing team uses to send marketing emails.

Which four actions should you perform in sequence? To answer, move the four appropriate actions from the list of actions to the answer are a. Arrange the four actions in the correct order.

Your organization is launching a new brand and product line named Fourth Coffee.

As part of the launch strategy, the marketing team is planning a large event. The team wants to send email invitations using [email protected] as the From email address.

You need to set up the domain authentication for the new brand.

Which domain should you set up?

You are configuring Dynamics 365 Customer Insights - Journeys for an upcoming online event.

You have the following requirements:

* The ability to use breakout rooms.

* Event registration must be supported.

Which type of Microsoft Teams event should you use?

You are using Dynamics 365 Customer Insights - Journeys to manage events.

You need to set up the venue for an upcoming in-person event. The event brief says you must indicate Wi-Fi availability and floor plan as part of your setup.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

You need to send follow-up emails based on the closing of an Opportunity in Dynamics 365 Sales. You decide to create a custom trigger in Dynamics 365 Customer Insights - Journeys. Which condition must be met to use the trigger in a journey?