A company uses Dynamics 365 Customer Sen/ice.Agents note that when a customer calls, they are unable to view all activities associated with the customer and the customer's company.Agents must be able to view tasks, appointments, phone calls, emails, notes, and system and user posts.You create a model-driven app to display the information.You need to configure the model-driven app main form.Which two actions should you perform? Each correct answer presents part of the solution.NOTE: Each correct selection is worth one point.

Set the Regarding column to the Account table.

Set the Regarding column to the Contact table.

A company is implementing Omnichannel for Dynamics 365 Customer Service. The company'srequirements are:• Live chat must be available through Omnichannel for cases only.• High-priority cases must automatically be sent to the next available agent.• Lower-priority cases must wait to be picked up by an agent• All work must be distributed evenly with no other conditions.You need to select the setup that meets the requirements. Which setup should you select?

one workstream and two routing rules

one workstream and one routing rule

one workstream and two routing rules

two workstreams and two routing rules per workstream

two workstreams and one routing rule per workstream

Install the Productivity Tools app from AppSource.

Create a new security role and provide read-only access to analytics reports.

Edit the Customer Service Representative Manager security role to provide read-only access to analytics reports.

Edit the Customer Service Representative security role to provide read-only access to analytics reports.

Create a new model-driven app to expose the reports and provide app access to the Customer Service Representative security role.

Create a new security role and provide read-only access to analytics reports.

Edit the Customer Service Representative Manager security role to provide read-only access to analytics reports.

The Entitlement has been canceled.

The Entitlement is in draft mode.

The Entitlement start date is in the future.

The Entitlement has been canceled.

The Entitlement is in draft mode.

The Entitlement is in active mode.

The Entitlement start date is in the future.

The Entitlement expiration date has passed.

Associate the device with a customer account.

Add the device to Azure loT Central.

Associate the device with a customer account.

Add the device to Azure loT Hub.

Add the device to Azure loT Central.

Associate the device with a service level agreement (SLA).

HOTSPOT

You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege.

How should you configure security? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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