Dispatchers at Contoso have access to a wide range of information because they often cover for each other within the region. However, for their normal dairy operations, they only need to be able to see resources in their territory.The dispatcher needs to customize their schedule board to filter resources to their territory. What should the dispatcher do?

On the Filter & Map View window, select a Service Territory, then select Save Current Filters as Default.

On the Filter & Map View window, select a Resource Type, then select Save Current Filters as Default.

In the Scheduler Settings, select one Territory.

Add a Booking Requirements tab.

All delivery charges must be automatically added to any Delivery work order, and the price must be set and locked. The delivery charge must be set up in a way so that it is invoiced upon delivery completion.Which three steps should you take to set up the invoice? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

Add the Delivery Charge product to the delivery incident type. Set Quantity to 1

Create a Delivery Charge Product Record. Set Field Service Product Type to Service.

Create a business rule to set the Delivery Charge work order product record line status to Used, and ensure Unit Amount is 75.00 Make Quantity and Amount fields read only

Add the Delivery Charge product to the delivery incident type. Set Quantity to 1

Create a Delivery Charge Product Record. Set Field Service Product Type to Non-Inventory.

Create a business rule to set the Delivery Charge work order service line status to Used, set Duration to 1 hour and Amount to $75.00. Make Duration and Sale Amount details read only with the business rule.

A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.What should the company implement to handle this sort of issue?

Microsoft Dynamics 365 Remote Assist

Resource Scheduling Optimization

You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.You need to find the issue and resolve it.Which action should you choose?

Configure the Create CFS alerts from IoT Central within Microsoft Flow.

Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.

Create the IoT Connected Device connection role to link devices to customer assets.

Register the device in Dynamics 365 Connected Field Service.

Configure the Create CFS alerts from IoT Central within Microsoft Flow.

You are a Dynamics 365 for Field Service Administrator.You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent backto Azure IoT Central.You need to resolve the issue.Which Action should you take to resolve the issue?

Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.

Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.

Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.

Create an IoT action in Dynamics 365 to trigger an update in IoT Central.

Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers.Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company. You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.Which action must you perform?

Create the necessary sub-status values.

Edit the existing system status field values.

Create the necessary sub-status values.

Create the necessary system status values.

Create the necessary service task values.

The field service team manager needs you to give a new technician user access to the system. The technician will use the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions. Which two field service security roles will the new technician user need? Each correct answer presents part of the solution.

Field Service-App Access and Field Service -Resource

You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.Which two of the following should you troubleshoot? Each correct answer presents part of the solution.

Incident Type field 'Copy Incident Items to Agreement' is marked 'Yes'.

Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

Incident Type contains appropriate Service Tasks, Products, and Services.

Incident Type field 'Copy Incident Items to Agreement' is marked 'Yes'.

Agreement Booking Setup field 'Auto Generate Work Order' is marked 'Yes'.

Agreement Booking Setup contains appropriate Service Tasks, Products, and Services

You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly bythe territory where the client is located.As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.

Add a regional price list to the agreement that includes the price for products and services used.

Add a regional price list to the work order product that includes the price for products and services used.

Add a regional price list to the work order type that includes the price for products and services used.

Add a regional price list to the agreement that includes the price for products and services used.

Add a regional price list to the work order product that includes the price for products and services used.

Add a territory relationship to the work order that includes the price for products and services used.

Add a regional price list to the work order type that includes the price for products and services used.

Add a territory relationship to the agreement that includes the price for products and services used.

You are a Dynamics 365 for Field Service administrator for a construction company. You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.How should you achieve the goal without scheduling the same requirements multiple times manually by using the schedule board (or with the schedule assistant)?

Use Universal Resource Scheduling

You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.What should you suggest?

Update the Starting Location to Organization Unit within Schedule Board Settings.

Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.

Update the Load Default Filters on the Schedule Assistant.

Update the Starting Location to Organization Unit within Schedule Board Settings.

Update the filter on the Scheduler core tool tips view.

Microsoft MB-240 Practice Test 1 - Free Online Exam Prep & Questions

Contoso has asked that you create several work order types to meet their Requirements and Planned Changes.

Of the many work order types requested, which three should you create? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Installation

B.

Agreement

C.

Returns

D.

Inspection

E.

Preventative Maintenance

Microsoft MB-240 Practice Test 1

Question

Microsoft MB-240 Practice Tests

Practice Tests