Microsoft MB-240 Practice Test - Questions Answers, Page 12
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Your company enabled automatic time entries for all technicians.
You need to explain to the dispatchers when the time entry actuals will be created in the work order process.
In which work order status will this occur?
On Break
In Progress
Closed-Posted
Completed
DRAG DROP
Your company uses Microsoft Dynamics 365 Field Service to schedule work orders.
One of the field service operations managers needs to understand when the different resource types should be scheduled.
You need to provide the manager with a matrix of when you should schedule the various resource types on a work order.
What are the resource types you should use for each scenario? To answer, drag the appropriate resource type to the appropriate scenario. Each resource type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct match is worth one point.
Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
In Training, rating 1 Familiar, rating 3 Proficient, rating 5 Expert, rating 7
You need to evaluate this proficient model.
Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
There are multiple proficiency models available 'out of the box' and you must choose one of them.
This proficiency model can be created even though the ratings numbers have gaps.
This proficiency model would need to be created.
This information above is all that is needed to create a proficiency model.
This proficiency model cannot be created because the ratings numbers have gaps.
DRAG DROP
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
You are configuring forms in model-driven apps.
You need to show a set of fields from a related table and ensure the fields are read-only.
Which form should you use?
Quick View
Interactive
Card
Main
You are implementing a Microsoft Dynamics 365 Field Service solution for a client. The client is overwhelmed with all the options available in the original site map, but may want to revert back to the original site map in the future.
The client wants one group called 'My Work' with work orders, schedule board, accounts, contacts, and assets included. What should you do before saving and publishing the model-driven app?
1. Create a new model-driven app. 2. Select the site map designer. 3. Add sub-area work orders, schedule board, accounts, contacts, and assets to 'My Work.' 4. Remove all other groups and areas.
1. Navigate to the app designer. 2. Select Use existing solution to create the app 3. Remove all groups and areas other than 'My Work.
1. Create a new model-driven app. 2. Select Use existing solution to create the app 3. Select the Field Service site map.
1. Navigate to the app designer. 2. Select the site map designer. 3. Remove all areas other than 'My Work.' 4. Add work orders, schedule board, accounts, contacts, and assets.
Your customer recently implemented Return Merchandise Authorization (RMA).
Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.
What is your recommendation for the most efficient solution?
Suggest a Warehouse Management System (WMS) for this customer.
Enable RMA Receipts on the Dynamics 365 Field Service mobile app.
Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.
Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You create a Requirement Resource Preference record and set the Preference Type to Restricted and select the work order.
Does this meet the goal?
Yes
No
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works. Does this meet the goal?
Yes
No
You are implementing a Microsoft Dynamics 365 Field Service solution for a client
The client needs to be able to view the Parent Asset and Master Asset when the Primary Incident Customer Asset is associated to a work order. The asset data should not be stored directly on the work order. It should only be visible when the Customer Asset is selected.
Solution:
1. Create the Parent Asset and Master Asset on the work order.
2. Use Microsoft Power Automate to populate fields when the Customer Asset contains data.
Does this meet the goal?
Yes
No
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