Refund Policy
We want you to be satisfied, so all eligible practice tests purchased on ExamGecko can be refunded within 3 days, provided the request meets the guidelines in our refund policy.
Certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please see below.
Our 3-day policy
While our 3-day refund policy is to allow users to learn risk free, we must also protect our members from fraud and provide them a reasonable payment schedule. Payments are sent to our members after 3 days, so we will not process refund requests received after the refund window.
Additional reasons for denied refunds
We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
- A notable amount of the practice tests has been consumed or downloaded by a user before the refund was requested.
- Multiple refunds have been requested by a user for the same practice tests.
- Excessive refunds have been requested by a user.
- Users who have their account reported, banned or practice tests access disabled due to a violation of our Terms.
- We do not grant refunds for any subscription services unless otherwise required by applicable law.
- User does not open file formats (VPLUS, PDF) using 3rd party applications.
These refund restrictions will be enforced to the extent permitted by applicable law.
Credit only refunds
In cases where a transaction is not eligible for a cash refund, the refund will be granted using ExamGecko credits, provided it otherwise meets our 3-day refund policy.
If your practice tests purchase is only eligible for a credit refund, this will be indicated on the refund page.
Refunds for subscription plans
ExamGecko’s subscriptions plans do not offer a 3-day satisfaction guarantee, and no refunds or partial refunds are available unless otherwise required by applicable law (see below). If you’re enrolled in a subscription via the free trial, you can cancel the free trial at any time, without being charged.
Depending on where you're located, you may be entitled to a refund. We determine your location based on the country associated with your account. Learn more about exceptions for subscription refunds, when required by law.
Refunds for bundles purchased through a third-party
Since the payment for the bundle was processed by the third-party vendor, we do not have the transaction on file and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.
Refunds for practice tests enrolled in through a third-party sale or promotion
If you enrolled in a practice test through a third-party sale or promotion on their platform/site (for example: a company is selling or giving away ExamGecko practice tests), please contact the third-party directly to request a refund. ExamGecko does not have access to the necessary information to review or process these refund requests.
