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You are the program manager for your organization. Your program has a budget of $750,000 and is expected to last one year. The program is currently 30 percent complete and has spent $245,000. The program is supposed to be 40 percent at this time. What is the cost performance index for this program?

A.
.83
A.
.83
Answers
B.
-$20,000
B.
-$20,000
Answers
C.
.91
C.
.91
Answers
D.
Negative ten percent
D.
Negative ten percent
Answers
Suggested answer: C

A new program component provides an opportunity to enhance program outcomes. What does the program manager use to document and monitor the opportunity?

A.
Program risk register
A.
Program risk register
Answers
B.
Program scope management plan
B.
Program scope management plan
Answers
C.
Program risk management plan
C.
Program risk management plan
Answers
D.
Component project risk register
D.
Component project risk register
Answers
Suggested answer: B

An unforeseen geopolitical risk impacts a program to establish a company's operations abroad. Stakeholders now want to establish a risk response team to define a mitigation plan. Ultimately, what appeared to be a significant risk resulted in a negligible risk.

What should the program manager recommend to stakeholders for future, similar situations?

A.
Accept the risk
A.
Accept the risk
Answers
B.
Seek an expert opinion
B.
Seek an expert opinion
Answers
C.
Establish an on-call risk response team
C.
Establish an on-call risk response team
Answers
D.
Review the risk severity matrix
D.
Review the risk severity matrix
Answers
Suggested answer: D

A global financial system is being delivered by the program team to allow access from anywhere in the world. Following a new cross-border regulation applying to privacy of local banking data accessed from abroad, the CEO of the bank requests that an external audit be conducted to validate compliance with this new regulation. This event, which was not anticipated at this phase of the program, will generate additional work for the program team. This effort is not included in the current program roadmap and benefits delivery plan.

What immediate actions should the program manager take?

A.
Negotiate with the CEO in an attempt to avoid the audit
A.
Negotiate with the CEO in an attempt to avoid the audit
Answers
B.
De-scope the capabilities of the system to not allow access from abroad
B.
De-scope the capabilities of the system to not allow access from abroad
Answers
C.
Accept the risk of the audit and continue the program as planned
C.
Accept the risk of the audit and continue the program as planned
Answers
D.
Assess the impact of the audit and potential remediation on the program
D.
Assess the impact of the audit and potential remediation on the program
Answers
Suggested answer: D

A program is completed and the expected benefits are realized. Before executing the transition and closing of the program, what should the program manager do?

A.
Create a final program report
A.
Create a final program report
Answers
B.
Archive documents and lessons learned
B.
Archive documents and lessons learned
Answers
C.
Obtain approval from the program governance board to initiate program closure activities
C.
Obtain approval from the program governance board to initiate program closure activities
Answers
D.
Perform administrative and program management information system (PMIS) closure activities
D.
Perform administrative and program management information system (PMIS) closure activities
Answers
Suggested answer: B

A program manager is concerned that a program will be unable to achieve its intended benefits. How should the program manager handle this concern?

A.
Meet with the program management office (PMO) to review critical program success factors.
A.
Meet with the program management office (PMO) to review critical program success factors.
Answers
B.
Meet with the component project managers to reallocate resources within the program.
B.
Meet with the component project managers to reallocate resources within the program.
Answers
C.
Meet with the program stakeholders to determine if a reduction in program scope is acceptable.
C.
Meet with the program stakeholders to determine if a reduction in program scope is acceptable.
Answers
D.
Meet with the component project managers to perform risk analysis.
D.
Meet with the component project managers to perform risk analysis.
Answers
Suggested answer: A

A program to implement a new payroll processing system at a healthcare company is nearing completion and is under budget. What should the program manager do next?

A.
Request permission from the program governance board to initiate program closure activities.
A.
Request permission from the program governance board to initiate program closure activities.
Answers
B.
Present additional opportunities to the program sponsor.
B.
Present additional opportunities to the program sponsor.
Answers
C.
Apply the remaining budget to operational activities.
C.
Apply the remaining budget to operational activities.
Answers
D.
Apply the remaining budget to deferred enhancement requests.
D.
Apply the remaining budget to deferred enhancement requests.
Answers
Suggested answer: B

A multiyear program is ready to conclude. It has achieved all business objectives and is delivering its intended benefits. However, the program sponsor is not willing to sign the formal program closure acceptance document and the program continues to incur operational costs.

What should the program manager do next?

A.
Ask the finance department to increase the program budget
A.
Ask the finance department to increase the program budget
Answers
B.
Escalate the issue to the program governance board
B.
Escalate the issue to the program governance board
Answers
C.
Ask key stakeholders to influence the program sponsor
C.
Ask key stakeholders to influence the program sponsor
Answers
D.
Direct component project managers to archive all relevant project documents
D.
Direct component project managers to archive all relevant project documents
Answers
Suggested answer: B

How does a portfolio's collection of work differ from that of a program's collection of work?

A.
Outcomes are interdependent
A.
Outcomes are interdependent
Answers
B.
Benefits are achieved only when managed collectively
B.
Benefits are achieved only when managed collectively
Answers
C.
Components may be independent
C.
Components may be independent
Answers
D.
Outcomes are time bound
D.
Outcomes are time bound
Answers
Suggested answer: C

A new program manager joins a multi-year program that has been underway for almost a year. During interviews, several stakeholders state that they do not understand how the program will help the organization.

At the next stakeholder meeting, what should the program manager present to address their concerns?

A.
Program charter
A.
Program charter
Answers
B.
Program scope assessment results
B.
Program scope assessment results
Answers
C.
Business case and program roadmap
C.
Business case and program roadmap
Answers
D.
Expected program benefits management plan
D.
Expected program benefits management plan
Answers
Suggested answer: D
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