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A key stakeholder's requirement contradicts the organization's strategic objectives. The program manager meets with the stakeholder, but is unable to reach a compromise on the requirement.

What should the program manager do first?

A.
Meet with the program management office to update the benefits management plan
A.
Meet with the program management office to update the benefits management plan
Answers
B.
Meet with organization's strategic planning committee to obtain clarification
B.
Meet with organization's strategic planning committee to obtain clarification
Answers
C.
Meet with the program sponsor to address the issue
C.
Meet with the program sponsor to address the issue
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D.
Meet the customer to determine if the stakeholder's requirement is valid
D.
Meet the customer to determine if the stakeholder's requirement is valid
Answers
Suggested answer: C

Near the completion of a transformation program, the operations manager is concerned that their department failed to be notified in advance of the new service being transitioned into operations. They claim that their department did not approve this service, and is now unprepared and untrained to support the transformation.

What should the program manager have done first to prevent this?

A.
Added the operations manager as a key stakeholder
A.
Added the operations manager as a key stakeholder
Answers
B.
Created a transition plan during the planning phase for the impacted operational area
B.
Created a transition plan during the planning phase for the impacted operational area
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C.
Ensured there was a communications management plan that included the transition to operations
C.
Ensured there was a communications management plan that included the transition to operations
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D.
Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations
D.
Drafted a training plan with assistance from the program management office (PMO) or human resource department before transitioning it to operations
Answers
Suggested answer: B

A program stakeholder is concerned about information they receive about a project. Who is responsible for reviewing the communications management plan to assure adequate information is provided to the stakeholder?

A.
Program sponsor
A.
Program sponsor
Answers
B.
Communications manager
B.
Communications manager
Answers
C.
Project manager
C.
Project manager
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D.
Program manager
D.
Program manager
Answers
Suggested answer: B

A program manager prepares the program for review to secure funding by senior management. Which of the following must the program manager identify when creating the program charter?

A.
Milestone dates, budget, and staff details that support it
A.
Milestone dates, budget, and staff details that support it
Answers
B.
Assumptions incorporated into the benefits management plan
B.
Assumptions incorporated into the benefits management plan
Answers
C.
Process within the organization that will be needed to deliver the product
C.
Process within the organization that will be needed to deliver the product
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D.
Key decision makers or stakeholders in the program and their expectations and interests
D.
Key decision makers or stakeholders in the program and their expectations and interests
Answers
Suggested answer: A

A newly appointed country manager suggests that the regional program manager use a social media platform to expedite communications and address questions. The new country manager used this social media platform at a previous job.

What should the regional program manager do to address the country manager's request?

A.
Suggest that the country manager use the existing communication channels while the team becomes familiar with the new social media platform.
A.
Suggest that the country manager use the existing communication channels while the team becomes familiar with the new social media platform.
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B.
Ask the country manager to champion the social media platform, as they may have more influence than the regional program manager.
B.
Ask the country manager to champion the social media platform, as they may have more influence than the regional program manager.
Answers
C.
Review existing in-house social media capabilities to determine if they will meet the needs of the country manager's request, and update the stakeholder register.
C.
Review existing in-house social media capabilities to determine if they will meet the needs of the country manager's request, and update the stakeholder register.
Answers
D.
Ask the technology, security, and project teams to assess the country manager's request.
D.
Ask the technology, security, and project teams to assess the country manager's request.
Answers
Suggested answer: D

A program manager for the construction of an international event venue that will impact the local community needs to determine the best approach for communications. One of the conditions of the program is that after the event takes place, a park will be built for the community's use.

What should the program manager do to ensure community support?

A.
Review the scope with the program sponsor and community representatives
A.
Review the scope with the program sponsor and community representatives
Answers
B.
Organize an advocacy group and facilitate community engagement
B.
Organize an advocacy group and facilitate community engagement
Answers
C.
Negotiate the program scope with community representatives
C.
Negotiate the program scope with community representatives
Answers
D.
Ensure community representatives are part of the steering committee
D.
Ensure community representatives are part of the steering committee
Answers
Suggested answer: B

A program manager has been assigned to a program that has received approval of the program charter and for which a stakeholder register has been prepared.

During stakeholder engagement planning, the program manager should consider which of the following stakeholders aspects?

A.
Attitude about the program, external political position, and technical expertise
A.
Attitude about the program, external political position, and technical expertise
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B.
Level of influence and participation and attitude about the program
B.
Level of influence and participation and attitude about the program
Answers
C.
Expectations of program benefits, level of influence, and organizational culture
C.
Expectations of program benefits, level of influence, and organizational culture
Answers
D.
Level of support/opposition, technical expertise, and organizational culture
D.
Level of support/opposition, technical expertise, and organizational culture
Answers
Suggested answer: B

A program is in its execution phase when a component project manager suggests a potential change that could increase the financial benefit of the program. The program manager is hesitant to submit a change request, as it would extend the program schedule and require a scope change.

To whom should the change request be presented?

A.
The program governance board
A.
The program governance board
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B.
The program customer
B.
The program customer
Answers
C.
The program management office (PMO)
C.
The program management office (PMO)
Answers
D.
The project governance board
D.
The project governance board
Answers
Suggested answer: A

A company initiates a program to reorganize its sales and production departments. Three production departments are located at the three production plants next to the company's headquarters. Five regional sales departments are located at different locations around the world.

At this stage of the program, what is the first step?

A.
Develop a program work breakdown structure
A.
Develop a program work breakdown structure
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B.
Identify and quantify business benefits of the program
B.
Identify and quantify business benefits of the program
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C.
Determine and prioritize the various components of the program
C.
Determine and prioritize the various components of the program
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D.
Prepare a program organization chart covering both sales and production
D.
Prepare a program organization chart covering both sales and production
Answers
Suggested answer: B

After an organization initiates a strategic program, several project managers express interest in joining the program team. The program manager's supervisor recommends a list of project managers to be part of the team.

What should the program manager do to select the project managers?

A.
Complete a skill set inventory and select the most suitable resource(s)
A.
Complete a skill set inventory and select the most suitable resource(s)
Answers
B.
Ask interested project managers for their CV or résumé and conduct interviews
B.
Ask interested project managers for their CV or résumé and conduct interviews
Answers
C.
Accept the recommendation of the program manager's supervisor
C.
Accept the recommendation of the program manager's supervisor
Answers
D.
Contact the human resource manager for project managers' availability
D.
Contact the human resource manager for project managers' availability
Answers
Suggested answer: A
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