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During a sponsor meeting, a PM is assigned to manage a new external project for an IT consultant. The sponsor wants the PM to establish an agreement regarding the exchange of money between both parties. Which of the following documents would the PM most likely create?

A.
Business requirement
A.
Business requirement
Answers
B.
Client statement of work
B.
Client statement of work
Answers
C.
Formal contract
C.
Formal contract
Answers
D.
Project charter
D.
Project charter
Answers
Suggested answer: C

Explanation:

A formal contract is a legal document that defines the terms and conditions of the agreement between the project parties, such as the scope, schedule, budget, quality, deliverables, roles and responsibilities, payment methods, and dispute resolution mechanisms. A formal contract is essential for external projects, especially when there is an exchange of money involved, to protect the interests and rights of both parties and to ensure mutual understanding and compliance. A formal contract is different from a business requirement, which is a statement of the needs and expectations of the customer or stakeholder for the project outcome. A formal contract is also different from a client statement of work, which is a document that describes the work to be performed, the deliverables to be provided, and the acceptance criteria to be met by the project vendor or contractor. A formal contract is also different from a project charter, which is a document that authorizes the project and provides the high-level information about the project objectives, scope, stakeholders, and project manager. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 4: Project Integration Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 4: Project Integration Management2; 11 Essential Documents To Use as a Project Manager3

After a product is released for production, a tester performs a test to ensure its basic functionality is working as expected. Which of the following is the tester performing?

A.
Smoke test
A.
Smoke test
Answers
B.
Stress test
B.
Stress test
Answers
C.
Penetration test
C.
Penetration test
Answers
D.
Regression test
D.
Regression test
Answers
Suggested answer: A

Which of the following is the best example of a breach of physical security?

A.
System user IDs being used by multiple individuals
A.
System user IDs being used by multiple individuals
Answers
B.
Printers that do not request user authentication
B.
Printers that do not request user authentication
Answers
C.
Developers having full access to both development and production environments
C.
Developers having full access to both development and production environments
Answers
D.
Project documentation that is only kept on a removable device
D.
Project documentation that is only kept on a removable device
Answers
Suggested answer: D

Explanation:

A breach of physical security is an unauthorized access or damage to physical assets, such as equipment, data, or personnel. Project documentation that is only kept on a removable device is the best example of a breach of physical security, because it exposes sensitive information to theft, loss, or corruption. If the removable device is not encrypted or protected, anyone who obtains it can access the project documentation and compromise the project integrity, confidentiality, or availability. Therefore, project documentation should be stored in a secure location, backed up regularly, and protected by access controls and encryption.

The other options are not examples of physical security breaches, but rather logical or administrative security breaches. System user IDs being used by multiple individuals is a violation of the principle of least privilege and accountability, which could lead to unauthorized access or misuse of system resources. Printers that do not request user authentication is a lack of proper access control, which could allow unauthorized printing or retrieval of confidential documents. Developers having full access to both development and production environments is a violation of the principle of separation of duties and environments, which could introduce errors, conflicts, or malicious code into the production system. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 9: Security Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 9: Security Management2; Types of Security Breaches: Physical and Digital3

A PM needs to calculate the progress of the whole project scope for a presentation to the sponsor. Which of the following is the first document the PM should update?

A.
Project network diagram
A.
Project network diagram
Answers
B.
Gantt chart
B.
Gantt chart
Answers
C.
Issue log
C.
Issue log
Answers
D.
Risk report
D.
Risk report
Answers
Suggested answer: B

Explanation:

A gantt chart is a visual representation of a project timeline that shows the tasks, durations, dependencies, and resources of a project in a horizontal bar chart format. A gantt chart can help a project manager to calculate the progress of the whole project scope by comparing the planned and actual start and finish dates of each task, as well as the percentage of completion and the critical path. A gantt chart is also a useful tool for communicating the project status and performance to the sponsor and other stakeholders. Therefore, the first document that the project manager should update to calculate the progress of the whole project scope is the gantt chart. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 6: Schedule Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 6: Schedule Management2; What Is a Gantt Chart? 7 Examples for Project Management3

A new project team started work three months ago. The team members are increasing their work productivity and are comfortable asking for help with tasks. Which of the following describes the current stage of the project team?

A.
Performing
A.
Performing
Answers
B.
Adjourning
B.
Adjourning
Answers
C.
Forming
C.
Forming
Answers
D.
Norming
D.
Norming
Answers
Suggested answer: D

Explanation:

The current stage of the project team is norming, which is the third stage of the five stages of team development. In this stage, the team members have resolved their conflicts and differences, and have established a sense of cohesion and collaboration. They are more productive, supportive, and cooperative, and they follow the agreed norms and rules of the team. They also communicate effectively and seek feedback and assistance from each other. The norming stage is preceded by the forming stage, where the team members get to know each other and the project goals, and the storming stage, where the team members experience disagreements and challenges. The norming stage is followed by the performing stage, where the team members work efficiently and autonomously towards the project outcomes, and the adjourning stage, where the team members complete the project and celebrate their achievements. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 11: Team Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 11: Team Management2; The 5 Stages of Team Development (Including Examples)3

A global shipping slowdown is causing critical raw materials needed for manufacturing to be delivered late. As a result, a project's production run will be delayed from the beginning.

Which of the following dependencies is most likely happening?

A.
Finish-to-start
A.
Finish-to-start
Answers
B.
Start-to-start
B.
Start-to-start
Answers
C.
Finish-to-finish
C.
Finish-to-finish
Answers
D.
Start-to-finish
D.
Start-to-finish
Answers
Suggested answer: A

Explanation:

A Finish-to-Start dependency implies that a subsequent activity cannot start until a previous one finishes. In this scenario, the manufacturing process (subsequent activity) cannot begin until the critical raw materials (previous activity) have been delivered. This type of dependency is the most common in project schedules and is likely being affected by the global shipping slowdown, causing delays in the start of the project's production run.

A demo presentation for a global project was not as successful as expected because the development team misinterpreted which features needed to be incorporated. Which of the following has the project manager identified?

A.
Technological factors
A.
Technological factors
Answers
B.
Poor sample data
B.
Poor sample data
Answers
C.
Language barriers
C.
Language barriers
Answers
D.
Scope creep
D.
Scope creep
Answers
Suggested answer: C

Explanation:

Language barriers can lead to misunderstandings within a global project team, causing misinterpretations of project requirements or features. In this case, the development team misinterpreted which features needed to be incorporated into the demo presentation due to communication issues, likely stemming from language differences. This highlights the importance of clear communication and understanding in a diverse project team.

Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views?

A.
Compromising
A.
Compromising
Answers
B.
Forcing
B.
Forcing
Answers
C.
Smoothing
C.
Smoothing
Answers
D.
Collaborating
D.
Collaborating
Answers
Suggested answer: C

Explanation:

Smoothing is a conflict resolution technique where the project manager emphasizes areas of agreement and downplays the areas of difference. By focusing on common ground and minimizing the importance of the conflicting points, the project manager aims to reduce the tension and encourage cooperation among team members. This approach is often used for minor disagreements where maintaining harmony is more important than resolving the conflict itself.


A global franchise requests that a company provide a solution to unify its operation worldwide. Additionally, the company would like the solution to provide operation reports in real time without asking the country franchise manager for these reports. Which of the following cloud models would the company suggest to the global franchise?

A.
laaS
A.
laaS
Answers
B.
XaaS
B.
XaaS
Answers
C.
PaaS
C.
PaaS
Answers
D.
SaaS
D.
SaaS
Answers
Suggested answer: D

Explanation:

SaaS, or software as a service, is a cloud model that provides on-demand access to ready-to-use, cloud-hosted application software. SaaS is the best solution for the global franchise, because it can unify its operation worldwide by using the same software platform across different locations and devices. Additionally, SaaS can provide operation reports in real time without asking the country franchise manager for these reports, because the cloud service provider manages the data collection, analysis, and presentation in the cloud. SaaS also offers the benefits of scalability, reliability, security, and cost-effectiveness for the global franchise.

SaaS is different from IaaS, or infrastructure as a service, which provides on-demand access to cloud-hosted computing infrastructure, such as servers, storage, and networking. IaaS is not suitable for the global franchise, because it requires the franchise to manage and maintain its own software applications and data on the cloud infrastructure. IaaS also does not provide operation reports in real time, unless the franchise develops its own reporting tools and processes. SaaS is also different from XaaS, or anything as a service, which is a generic term that encompasses various types of cloud services, such as IaaS, PaaS, SaaS, and others. XaaS is not a specific cloud model that the company can suggest to the global franchise, but rather a broad category of cloud offerings. SaaS is also different from PaaS, or platform as a service, which provides on-demand access to a complete, ready-to-use, cloud-hosted platform for developing, running, maintaining, and managing applications. PaaS is not ideal for the global franchise, because it requires the franchise to develop and deploy its own software applications on the cloud platform, which may be more complex and time-consuming than using a ready-made SaaS solution. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 5: Project Scope Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 5: Project Scope Management2; IaaS vs. PaaS vs. SaaS3

A developer recommends modifying an existing portion of code that is not part of the scope and is causing low performance on the current solution. Which of the following actions should the project manager most likely take?

A.
Ask a developer to create a change request.
A.
Ask a developer to create a change request.
Answers
B.
Do nothing because recommendation is scope creep.
B.
Do nothing because recommendation is scope creep.
Answers
C.
Ask a developer to implement the recommendation.
C.
Ask a developer to implement the recommendation.
Answers
D.
Communicate the change status.
D.
Communicate the change status.
Answers
Suggested answer: A

Explanation:

The project manager should ask the developer to create a change request, which is a formal document that describes the proposed change, its benefits, costs, risks, and impacts on the project scope, schedule, budget, and quality. A change request is the first step in the change control process, which involves evaluating, approving, or rejecting changes to the project baselines. The project manager should not do nothing, because ignoring the recommendation could result in poor performance and customer dissatisfaction. The project manager should not ask the developer to implement the recommendation without following the change control process, because that could cause scope creep, which is the uncontrolled expansion of the project scope without proper authorization or adjustment of the project resources and objectives. The project manager should not communicate the change status before the change request is submitted and approved, because that could create confusion and false expectations among the project stakeholders. Reference = CompTIA Project+ Study Guide: Exam PK0-005, 3rd Edition, Chapter 4: Project Integration Management1; CompTIA Project+ Certification Study Guide, 3rd Edition, Chapter 4: Project Integration Management2; What is a Change Request and How to Manage It3

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