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You need to recommend a solution to collect the information required to meet reporting requirements. What should you recommend?

A.

Business process flow

A.

Business process flow

Answers
B.

Business rule

B.

Business rule

Answers
C.

Business event

C.

Business event

Answers
D.

Business process modeler

D.

Business process modeler

Answers
Suggested answer: A

Explanation:


HOTSPOT

You need to recommend a solution to meet user interface requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 72
Correct answer: Question 72

Explanation:

Box 1: Create and embed a Power Bi radial gauge

A radial gauge chart has a circular arc and shows a single value that measures progress toward a goal or a Key Performance Indicator (KPI). The line (or needle) represents the goal or target value. The shading represents the progress toward that goal. The value inside the arc represents the progress value. Power BI spreads all possible values evenly along the arc, from the minimum (left-most value) to the maximum (right-most value).

In this example, you're a car retailer tracking the sales team's average sales per month. The needle represents a 140 cars sales goal. The minimum possible average sales is 0 and the maximum is 200. The blue shading shows that the team is averaging approximately 120 sales this month.

Box 2: Add an inspection order to the work order form

You can add inspections to work orders in Dynamics 365 Field Service.

Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part of a work order. The list of questions can include safety protocols, pass-and-fail tests for a customer asset, an interview with a customer, or other audits and assessments performed before, during, or after a work order.

Example:

Reference:

https://docs.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-radial-gauge-charts

https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

HOTSPOT

You need to recommend solutions to meet the integration requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 73
Correct answer: Question 73

Explanation:

Box 1: Schedule board

Note: The Dynamics 365 Field Service schedule board provides an overview of resource availability and bookings you can make.

When you’re looking at the schedule board for the current day, you’ll see a blue line that indicates the current time of day. You can also see a picture of all the resources listed on the schedule board. To quickly view contact information for a resource, hover over their name to view the contact card.

Box 2: Azure IoT Central connector

Azure IoT Central makes it easy to connect, monitor, and manage your IoT devices at scale. With the IoT Central V3 connector, you can trigger workflows when a rule has fired, and take actions by executing commands, updating properties, getting telemetry from devices, and more. Use this connector with your Azure IoT Central V3 application. This connector is available in the following products and regions:

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/configure-schedule-board

https://docs.microsoft.com/en-us/azure/iot-hub/about-iot-hub

HOTSPOT

You need to design the quality inspection order data model.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 74
Correct answer: Question 74

Explanation:

Box 1: Create a lookup to Dynamics 365 Field Service

Scenario: Machines are assigned serial numbers and placed in stock until they are shipped to customers.

Entity lookup: Allows technicians to choose a Dynamics 365 record. In the inspection designer interface, admins must select an entity and a field to display. For a chosen entity, the Name field and mandatory fields are the entity attributes that can be displayed in the lookup.

Box 2: Create a one-to-many relationship and set the behavior to Parental

Scenario: Inspection orders must:

Allow entry of quality ratings of passed or failed for each quality metric identified for the machine being rated. Be automatically marked as failed if one inspection step rating is marked as failed.

Each inspection order can have one or many inspection steps, and each inspection step has a rating.

Note: Each pair of tables that are eligible to have a 1:N relationship can have multiple 1:N relationships between them. Yet usually only one of those relationships can be considered a parental table relationship.

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/inspections

https://docs.microsoft.com/en-us/powerapps/maker/data-platform/create-edit-entity-relationships

HOTSPOT

You need to recommend the appropriate components to meet the inspection requirements.

What should you recommend? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.


Question 75
Correct answer: Question 75

Explanation:

Box 1: Security role

Microsoft Dataverse uses a role-based security model to help secure access to the database.

Scenario:

You must prevent users from changing inspection order data once an inspection is marked as final.

Supervisors must be able to modify standard checklists. Other employees must be prevented from modifying checklists.

Box 2: Data flow

Dataflows are a self-service, cloud-based, data preparation technology. Dataflows enable customers to ingest, transform, and load data into Microsoft Dataverse environments, Power BI workspaces, or your organization's Azure Data Lake Storage account.

Scenario: Provide a visual representation of the testing measurement limits for each step. Include an indication of how the measured value compares to measurement limits and whether the measurement is within tolerance. Users must be able to configure the visualizations to display the minimum value and maximum value, and whether the reading is within the tolerance of a single targeted value. It must also be able to be used for maintenance inspections once the machine has been installed.

Reference:

https://docs.microsoft.com/en-us/power-platform/admin/database-security

https://docs.microsoft.com/en-us/power-query/dataflows/overview-dataflows-across-power-platform-dynamics-365

You are creating a scope of work document for a solution.

You have the following requirements:

Track support cases, first response time, and resolution time.

Include a chat-like interface that allows managers to check the status of cases with minimal manual searching. Allow cases to have multiple different priority levels. You need to include the required Dynamics 365 and Microsoft Power Platform components.

Which two components should you include? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Dynamics 365 Customer Service

A.

Dynamics 365 Customer Service

Answers
B.

Power Virtual Agents

B.

Power Virtual Agents

Answers
C.

Power BI

C.

Power BI

Answers
D.

Dynamics 365 Customer Voice

D.

Dynamics 365 Customer Voice

Answers
Suggested answer: A, B

Explanation:

Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service. Use Dynamics 365 Customer Service to: Track customer issues through cases

Record all interactions related to a case

Share information in the knowledge base

Create queues and route cases to the right channels

Create and track service levels through service-level agreements (SLAs)

Define service terms through entitlements

Manage performance and productivity through reports and dashboards

Create and schedule services

Participate in chats

Manage conversations across channels

Reference:

https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents

https://docs.microsoft.com/en-us/dynamics365/customer-service/overview

A car dealership has a custom financing table.

You are working with a developer to add a button to a ribbon that displays a hidden section of a form when specific criteria are met. You need to recommend tools and technologies for the developer.

Which two tools or technologies should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.

Write a business rule.

A.

Write a business rule.

Answers
B.

Write a JavaScript code.

B.

Write a JavaScript code.

Answers
C.

Use the Ribbon Workbench.

C.

Use the Ribbon Workbench.

Answers
D.

Use the form editor.

D.

Use the form editor.

Answers
Suggested answer: B, C

Explanation:

Client-side scripting using JavaScript is one of the ways to apply custom business process logic for displaying data on a form in a model-driven app. You can use a community tool, Ribbon Workbench, to visually edit ribbons using the UI.

Reference: https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/client-scripting

https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/customize-commands-ribbon

You need to recommend a solution for creating the initial inspection checklists.

What should you recommend?

A.

Power Apps Maker portal

A.

Power Apps Maker portal

Answers
B.

Dataverse for Teams

B.

Dataverse for Teams

Answers
C.

Power Apps Studio

C.

Power Apps Studio

Answers
D.

Data Migration utility

D.

Data Migration utility

Answers
Suggested answer: B

Explanation:

Scenario: Standardized checklists must be stored in the solution for use by inspectors. A copy must be created when a new inspection is initiated. Dataverse for Teams - built on Microsoft Dataverse - provides relational data storage, rich data types, enterprise-grade governance, and one-click solution deployment to the Microsoft Teams app store. Dataverse for teams table creation has all of the things that are great about Microsoft Lists, without the major downsides.

Reference: https://docs.microsoft.com/en-us/powerapps/teams/create-table

You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

A.

one app for each job role

A.

one app for each job role

Answers
B.

one app for each user

B.

one app for each user

Answers
C.

one app for all employees of the team

C.

one app for all employees of the team

Answers
D.

one app for each team of employees

D.

one app for each team of employees

Answers
Suggested answer: A

Explanation:

Scenario: IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus. Managers need to see all customer dashboards at the top of their menu on their mobile device.

You need to manage user access to the app.

Which two connection types should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.

Virtual table with a customer connector

A.

Virtual table with a customer connector

Answers
B.

Office 365 Outlook connector

B.

Office 365 Outlook connector

Answers
C.

Microsoft Dataverse connector

C.

Microsoft Dataverse connector

Answers
D.

Office 365 Users connector

D.

Office 365 Users connector

Answers
Suggested answer: C, D

Explanation:

Office 365 Users lets you access user profiles in your organization using your Office 365 account. You can use the Use the connection in your Power Platform app. Dataverse is part of the Microsoft 365 collaboration and productivity tools. Using federation, applications can connect to Dataverse using the same system user identities and credentials available in an Azure Active Directory based network. Scenario:

Users must be active employees of Fabrikam.

Quality inspection app: Fabrikam is evaluating Microsoft Power Platform to determine whether it can meet the company’s requirements for a manufacturing defect and quality inspection solution. Each machine produced must be subjected to a quality inspection at various points during production. Each machine must undergo a more extensive quality inspection before the machine can be shipped to the customer.

Reference: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/connections/connection-office365-users

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