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HOTSPOT You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT A GOV company implements Dynamics 365 for Customer Service. Which status reason is used for each case status? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
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HOTSPOT You work for a pharmaceutical company that distributes vaccines. Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements: • Monitor vaccine temperatures during transportation. • Create a customer service case if the temperature goes above negative 60 degrees Celsius. You need to implement the solution. Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 73 - MB-230 discussion

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You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.

You need to create a customer service satisfaction survey and embed it on a website.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Copy the portal web link and paste it into your website.

Answers
A.

Copy the portal web link and paste it into your website.

B.

Copy the URL from the Anonymous link field and paste it into your website.

Answers
B.

Copy the URL from the Anonymous link field and paste it into your website.

C.

On the Voice of the Customer survey, select Run in iFrame.

Answers
C.

On the Voice of the Customer survey, select Run in iFrame.

D.

Copy the HTML code from the iFrame URL field and paste it on your website.

Answers
D.

Copy the HTML code from the iFrame URL field and paste it on your website.

Suggested answer: C, D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-ofcustomer/distribute-survey

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asked 05/10/2024
Tarun Sharma
45 questions
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