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Question 74 - MB-230 discussion

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You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.

You must display the question: Have you used the product before? If the response is Yes, you must display additional questions concerning the product. If the answer is No, you must display a different set of questions concerning other products.

You need to select a survey feature to use.

Which survey feature should you use?

A.

Answer tag

Answers
A.

Answer tag

B.

Response routing

Answers
B.

Response routing

C.

Piping

Answers
C.

Piping

D.

List of ratings

Answers
D.

List of ratings

E.

Basic

Answers
E.

Basic

Suggested answer: B

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/designadvancedsurvey#design-interactive-surveys-by-using-response-routing

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asked 05/10/2024
Natcha Koopipat
42 questions
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