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Question 77 - MB-230 discussion

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You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer (VoC).

You need to ensure that VoC survey responses trigger an escalation in support.

Which workflow should you use?

A.

VoC – Process Survey Response

Answers
A.

VoC – Process Survey Response

B.

VoC – Close Survey Activity

Answers
B.

VoC – Close Survey Activity

C.

VoC – Process NPS Response

Answers
C.

VoC – Process NPS Response

D.

VoC – Process Face Response

Answers
D.

VoC – Process Face Response

Suggested answer: A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/plansurvey

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asked 05/10/2024
Vivek Nandey
34 questions
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