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HOTSPOT You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT A GOV company implements Dynamics 365 for Customer Service. Which status reason is used for each case status? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
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HOTSPOT You work for a pharmaceutical company that distributes vaccines. Vaccines must be kept below negative 60 degrees Celsius or they cannot be used. The company requires a solution that meets the following requirements: • Monitor vaccine temperatures during transportation. • Create a customer service case if the temperature goes above negative 60 degrees Celsius. You need to implement the solution. Which technologies should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

Question 76 - MB-230 discussion

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You are creating surveys for Voice of the Customer (VoC).

You need to configure VoC to ensure that recipients can unsubscribe to surveys.

Which two survey features should you use? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A.

Add an Unsubscribe check box after each question.

Answers
A.

Add an Unsubscribe check box after each question.

B.

Set the Allow unsubscribe setting to Yes.

Answers
B.

Set the Allow unsubscribe setting to Yes.

C.

Give users the option to unsubscribe from different features of the survey.

Answers
C.

Give users the option to unsubscribe from different features of the survey.

D.

Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.

Answers
D.

Configure the survey to display when Dynamics 365 customers receive email and enable the Unsubscribe option.

Suggested answer: B, D

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/designadvancedsurvey#add-the-unsubscribe-option-to-a-survey

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asked 05/10/2024
Koh Renbin
35 questions
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