MB-230: Microsoft Dynamics 365 for Customer Service
Microsoft
Exam Number: MB-230
Exam Name: Microsoft Dynamics 365 for Customer Service
Length of test: 120 mins
Exam Format: Multiple-choice, Drag and Drop, and HOTSPOT questions.
Exam Language: English
Number of questions in the actual exam: 40-60 questions
Passing Score: 700/1000
This study guide should help you understand what to expect on MB-230 exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
Skills at a glance
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Manage cases, Knowledge Management, and feedback (40–45%)
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Implement scheduling and routing (10–15%)
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Implement Dynamics 365 Contact Center (20–25%)
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Manage analytics, visualizations, and insights (10–15%)
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Extend Customer Service by using Microsoft Power Platform (15–20%)
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Implement Connected Customer Service (1–5%)
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Implement routing (10–15%)
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