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Question 91 - MB-230 discussion

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You are helping A P-L-U-S company implement Power Virtual Agents with Omnichannel for Customer Service.

The company has a chatbot that escalates to a manager if a customer wants to escalate from a chatbot.

You need to configure a prerequisite before you can implement the chatbot.

Which prerequisite should you configure?

A.

Configure context variables for a chatbot.

Answers
A.

Configure context variables for a chatbot.

B.

Create one chatbot in one queue with a human having a higher capacity over the chatbot.

Answers
B.

Create one chatbot in one queue with a human having a higher capacity over the chatbot.

C.

Create one chatbot in one queue with the chatbot having the highest capacity over human capacity.

Answers
C.

Create one chatbot in one queue with the chatbot having the highest capacity over human capacity.

D.

Configure a Microsoft Teams support channel for the chatbot.

Answers
D.

Configure a Microsoft Teams support channel for the chatbot.

E.

Configure an SMS channel for a chatbot.

Answers
E.

Configure an SMS channel for a chatbot.

Suggested answer: A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-bot-virtual-agent

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asked 05/10/2024
CHING SHENG WU
36 questions
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