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Question 106 - MB-230 discussion

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You are using Dynamics 365 Customer Service to create and activate entitlements.

Customer service representatives state that the entitlement status is set to Waiting, and they cannot use the entitlement. You must ensure customer service representatives can use the entitlement.

You need to identify the entitlement issue.

What is the cause of the issue?

A.

The Products or Contact field values have not been configured before activation.

Answers
A.

The Products or Contact field values have not been configured before activation.

B.

The start date of the entitlement is in the future.

Answers
B.

The start date of the entitlement is in the future.

C.

The entitlement has expired and is awaiting renewal.

Answers
C.

The entitlement has expired and is awaiting renewal.

D.

The end date of the entitlement has been incorrectly configured to a date that has already passed.

Answers
D.

The end date of the entitlement has been incorrectly configured to a date that has already passed.

Suggested answer: B

Explanation:

If the start and end date of the entitlement fall in the future, the status of the entitlement is set to Waiting. On the start date, the status automatically changes to Active. If the end date is in the past, the entitlement is set to Expired.

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-definesupport-terms-customer

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asked 05/10/2024
Reginald Curtis Jr
35 questions
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