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Question 105 - MB-230 discussion

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You are a Dynamics 365 Customer Service representative.

You need to take the appropriate action when creating new cases to ensure that the automated routing rule is applied.

What should you use?

A.

Add to queue

Answers
A.

Add to queue

B.

Run workflow

Answers
B.

Run workflow

C.

Save and route

Answers
C.

Save and route

D.

Share

Answers
D.

Share

Suggested answer: A

Explanation:

Routing rules define how conversations are routed to different queues. Each routing rule has a condition and a destination queue. If the rule condition is evaluated as True, then the conversation is routed to the destination queue.

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/routing-rules

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asked 05/10/2024
marek kus
30 questions
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