You are a Dynamics 365 system administrator.
The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.
You need to determine how SLAs on demand can be assigned.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Question

You are a Dynamics 365 system administrator.

The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.

You need to determine how SLAs on demand can be assigned.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Faizan Ahmed · Accepted Answer

Automatically apply SLAs to records based on business logic.

Faizan Ahmed · Accepted Answer

Assign SLAs manually to records.

Faizan Ahmed · Answer

Use an existing customer SLA and change the conditions after assigning the SLA to the customer record.

Faizan Ahmed · Answer

Create a new SLA for each case that does not have a customer SLA.

Faizan Ahmed · Answer

Go into the SLA configuration and assign it to a customer.

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