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Question 109 - MB-230 discussion

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You are using Dynamics 365 Customer Service.

You need to ensure that customers request support by using email, phone or web, based on their signed contracts with your company.

What should you do?

A.

Configure entitlement channels.

Answers
A.

Configure entitlement channels.

B.

Create an entity for each channel and configure the relationship with the entitlement.

Answers
B.

Create an entity for each channel and configure the relationship with the entitlement.

C.

Create queues for each channel.

Answers
C.

Create queues for each channel.

D.

Configure routing rules.

Answers
D.

Configure routing rules.

Suggested answer: A

Explanation:

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-definesupport-terms-customer

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asked 05/10/2024
Ackim Sanuka
37 questions
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