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HOTSPOT You use Dynamics 365 for Customer Service administrator. You plan to create Voice of the Customer surveys. You need to determine which survey question feature is needed to complete the design of the survey. Which survey features should you use? To answer, select the appropriate survey type in the dialog box in the answer area. NOTE: Each correct selection is worth one point.
HOTSPOT A GOV company implements Dynamics 365 for Customer Service. Which status reason is used for each case status? To answer, select the appropriate option in the answer area. NOTE: Each correct selection is worth one point.
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Question 127 - MB-230 discussion

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You use multiple workspaces within Dynamics 365 Customer Service insights.

You need to switch workspaces.

What should you do?

A.

Select Dashboard filters and then select a filter.

Answers
A.

Select Dashboard filters and then select a filter.

B.

Navigate to https://csi.ai.dynamics.com and then share a workspace.

Answers
B.

Navigate to https://csi.ai.dynamics.com and then share a workspace.

C.

Select My workspaces and then select a workspace.

Answers
C.

Select My workspaces and then select a workspace.

D.

Select View and then select a workspace view.

Answers
D.

Select View and then select a workspace view.

Suggested answer: C

Explanation:

As an owner of a workspace, you launch sharing of a workspace by going to the My workspaces panel, hovering your mouse over the workspace name, and then selecting the share icon to open a dialog. From there, you add any users from your company's Azure Active Directory. Any viewers will receive an email notifying them with a link to the workspace.

Reference:

https://cloudblogs.microsoft.com/dynamics365/it/2019/06/13/new-in-dynamics-365-customerservice-insights-share-workspaces-train-ai-model-with-renamed-topics/

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asked 05/10/2024
Marinus Johannes Klomp
40 questions
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