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Question 128 - MB-230 discussion

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You are configuring Dynamics 365 Customer Service workspaces.

Users want to use minimal keystrokes and easy-to-use navigation to open multiple sessions.

You need to configure the simplified navigation experience.

What should you do?

A.

Run the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

Answers
A.

Run the simplified navigation settings code in the browser console window within Dynamics 365 Customer Service.

B.

Enable the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

Answers
B.

Enable the appropriate features in the Power Platform admin center of the Dynamics 365 Customer Service environment.

C.

Configure the settings in the Agent Experience area of the Customer Service Hub.

Answers
C.

Configure the settings in the Agent Experience area of the Customer Service Hub.

D.

Configure the settings in the administration console.

Answers
D.

Configure the settings in the administration console.

Suggested answer: D

Explanation:

Customize Customer Service workspace

You can use your browser's developer tools to customize some aspects of the Customer Service workspace.

Turn on the enhanced multisession workspace (preview)

With Customer Service workspace open, press the F12 key to open the developer tools window.

In the console window, type the following command and press Enter:

Xrm.Utility.getGlobalContext().saveSettingValue("msdyn_MultiSessionLayoutImprovements",true) Refresh the app page.

Note: If you turn on the enhanced multisession workspace, the enhanced experience applies in both Customer Service workspace and Omnichannel for Customer Service.

Reference:

https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#turn-on-theenhanced-multisession-workspace-preview

https://docs.microsoft.com/en-us/dynamics365/customer-service/csw-overview#simplifynavigation-in-customer-service-workspace

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asked 05/10/2024
Wilfried Wagener
36 questions
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