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You are identifying Inconsistencies in recent work order billings. You find a work order that does not have art Invoke and Actuals posted What are two reasons why this may have happened? tach correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
DRAG DROP A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account. You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information. Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.
DRAG DROP Your company uses Dynamics 365 for Field Service. The company's inventory clerk goes to the bin location for electrical switches and discovers there are none in stock. However, the Field Service Inventory shows a quantity of one. In which order should the required fields be entered to adjust the inventory to the correct amount? To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
DRAG DROP Litware, Inc. needs your company to suggest a best practice for implementing multi-resource work order scheduling for kitchen cabinet installation jobs, that includes a new, inexperienced technician. In addition, they need a resource skilled in cabinet installation and cabinet resurfacing. Using the requirements provided, which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Your customer recently implemented Return Merchandise Authorization (RMA). Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user. What is your recommendation for the most efficient solution?
Your organization is implementing a Dynamics 365 Field Service solution and plans to use inspections. When creating inspections, you need to ensure that technicians are able to add additional rows on the inspection dynamically to capture information. Which question type should you add to the inspection?
DRAG DROP You are a dispatcher for a cable installation company that provides installation services in multiple territories. The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources. You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources. Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Your company is implementing a new CRM system. They have selected Microsoft Dynamics 365 Field Service because of its flexibility. During the basic training sessions, you need to train the field service team on how work orders are created. What are three out-of-the-box ways to create work orders? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
DRAG DROP A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SL The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted. When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct match is worth one point.
DRAG DROP Your company's inventory clerk has received a truck shipment of parts for repair of equipment on such a rush order. The order needs to be completed as soon as possible. Which three steps, in sequence, are needed to receive the products to the existing rush order in Field Service? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Question 131 - MB-240 discussion

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A customer experience manager wants to share a technician's phone number with a customer. The customer needs to be able to see the phone number in the customer experience portal and be able to communicate directly with the technician.

The customer reports that they are not able to see the phone number in the portal.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

A.

Verify that the customer is nor on the exclusion list.

Answers
A.

Verify that the customer is nor on the exclusion list.

B.

Ensure the customers Communication Type is set to Both

Answers
B.

Ensure the customers Communication Type is set to Both

C.

Within the Customer Portal, update Show Resource Phone to Yes.

Answers
C.

Within the Customer Portal, update Show Resource Phone to Yes.

D.

Verify that the Main Phone field is populated.

Answers
D.

Verify that the Main Phone field is populated.

E.

Ensure the customer's communication preference is set to Allowed

Answers
E.

Ensure the customer's communication preference is set to Allowed

Suggested answer: A, E
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asked 05/10/2024
Damodar Daesrath
42 questions
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