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A number of enrolled devices have not checked in with VMware Workspace ONE UEM for several days. When the administrator attempted to push a profile to the devices the devices did not check in to receive the profile. Which component should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM?
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Question 9 - 5V0-62.22 discussion

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The SSL certificates for on-premises VMware Workspace ONE UEM recently expired and were rotated Soon after. Android devices entirely stopped receiving push notifications and many reported AWCM as being disconnected. It was confirmed that the SSL certificates held been rotated on IIS as well as the load balancer.

Which strategy accurately describes the solution for this problem?

A.
The SSL certificates were not updated on all device services servers, so updating the remaining servers would resolve the issue.
Answers
A.
The SSL certificates were not updated on all device services servers, so updating the remaining servers would resolve the issue.
B.
The Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting the service would resolve the issue.
Answers
B.
The Device Services service was not restarted after the SSL certificate rotation on IIS. so restarting the service would resolve the issue.
C.
The Device Management binding was not updated for SSL handshake compatibility, so selecting the correct binding would resolve the issue.
Answers
C.
The Device Management binding was not updated for SSL handshake compatibility, so selecting the correct binding would resolve the issue.
D.
The AWCM keystore was missed for rotation of SSL certificates, so running the keytool import targeting the new certificate would resolve the issue
Answers
D.
The AWCM keystore was missed for rotation of SSL certificates, so running the keytool import targeting the new certificate would resolve the issue
Suggested answer: D

Explanation:

The strategy that accurately describes the solution for this problem is running the keytool import targeting the new certificate. The AWCM keystore is a Java keystore file that contains the SSL certificates used by AWCM to establish secure connections with devices and other components. If the SSL certificates are rotated on IIS and the load balancer, but not on the AWCM keystore, then AWCM will not be able to communicate with devices using push notifications.To resolve this issue, the administrator must import the new SSL certificates into the AWCM keystore using the keytool command2.

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asked 16/09/2024
Rajeev R Kumar
36 questions
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