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A number of enrolled devices have not checked in with VMware Workspace ONE UEM for several days. When the administrator attempted to push a profile to the devices the devices did not check in to receive the profile. Which component should be focused on when troubleshooting this device connectivity issue to VMware Workspace ONE UEM?
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Question 34 - 5V0-62.22 discussion

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An VMware Workspace ONE administrator is using device-based commands to manage Android mobile devices, but the devices stopped receiving the UEM Commands from the Workspace ONE UEM Console (e.g. 'Lock Device')

Why is this problem occurring?

A.
The VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.
Answers
A.
The VMware AirWatch Cloud Connector (ACC) stopped communicating with Workspace ONE UAG.
B.
The Workspace ONE UEM Console stopped communicating with Workspace ONE Access.
Answers
B.
The Workspace ONE UEM Console stopped communicating with Workspace ONE Access.
C.
The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM)
Answers
C.
The Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM)
D.
The VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch Cloud Messaging (AWCM).
Answers
D.
The VMware AirWatch Cloud Connector (ACC) stopped communicating with VMware AirWatch Cloud Messaging (AWCM).
Suggested answer: C

Explanation:

The reason that this problem is occurring is that the Workspace ONE UEM Console stopped communicating with VMware AirWatch Cloud Messaging (AWCM).AWCM is a service that delivers push notifications to devices and enables device-based commands from the Workspace ONE UEM Console3. If the Workspace ONE UEM Console cannot communicate with AWCM, it will not be able to send commands to devices, such as ''Lock Device''. The administrator should check and resolve any issues with AWCM connectivity.

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asked 16/09/2024
Thomas Kringel
37 questions
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