An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory
Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM
What is the most likely cause of this issue?

Question

An organization administrator recently integrated their shared SaaS VMware Workspace ONE UEM and their internal Microsoft Active Directory

Most users report they can enroll their Android and iOS devices using their user account from the organization's internal Microsoft Active Directory, but a few users report they cannot The organization administrator find the user accounts of the users unable to enroll failed to synchronize to VMware Workspace ONE UEM

What is the most likely cause of this issue?

Fahim Thanawala · Accepted Answer

The users that failed to synchronize have two or more globally unique identifiers.

Fahim Thanawala · Answer

The organization administrator misconfigured the bind user credentials.

Fahim Thanawala · Answer

The organization administrator misconfigured the Bind Authentication Type.

Fahim Thanawala · Answer

The users that failed to synchronize are missing a phone number in Active Directory

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