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Which announcements are available in a Webex Calling call queue?

A.

welcome, hold, queued, overflow

Answers
A.

welcome, hold, queued, overflow

B.

greetings, wait, comfort, pause, overflow

Answers
B.

greetings, wait, comfort, pause, overflow

C.

welcome, wait, comfort, hold, overflow

Answers
C.

welcome, wait, comfort, hold, overflow

D.

greetings, pause, wait, overflow

Answers
D.

greetings, pause, wait, overflow

Suggested answer: A

Explanation:

In Webex Calling call queues, the available announcements include:

Welcome: An initial greeting message that plays when a call is placed in the queue.

Hold: A message or music played while the caller is on hold.

Queued: A message indicating the caller's position in the queue.

Overflow: A message that plays when the call queue reaches its maximum capacity and the call cannot be queued.

Cisco Reference

The Webex Calling call queue feature documentation describes the different types of announcements available within call queues.

asked 11/10/2024
efrem perry
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