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Question 41 - MB-280 discussion

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The assistant to the sales leader has some questions on how delegation works when using the Dynamics 365 App for Outlook. They want to know how columns are populated when an email is tracked.

You need to explain the behavior of the tracked email messages, in particular, what is set as the owner of the tracked email from a delegated mailbox.

What should you convey?

A.

The delegate user.

Answers
A.

The delegate user.

B.

System (as it is promoted by server-side synchronization).

Answers
B.

System (as it is promoted by server-side synchronization).

C.

The owner of the linked contact that sent the email.

Answers
C.

The owner of the linked contact that sent the email.

D.

The primary mailbox owner.

Answers
D.

The primary mailbox owner.

Suggested answer: D

Explanation:

When an email is tracked in Dynamics 365 from a delegated mailbox, the primary mailbox owner is set as the owner of the tracked email. This means that if an assistant sends or tracks an email on behalf of another user, the email's ownership will reflect the primary mailbox owner rather than the delegate.

This behavior ensures that activities are correctly associated with the user who owns the mailbox, aligning with the ownership structure in Dynamics 365.

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asked 12/10/2024
Salman Hashmi
39 questions
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