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Question 445 - SK0-005 discussion

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While a technician is troubleshooting a performance issue on a database server, users are disconnected from the database. An administrator is asked to intervene and restore access. Which of the following steps should the administrator take first?

A.

Revert any patches or updates on the server from the past 24 hours

Answers
A.

Revert any patches or updates on the server from the past 24 hours

B.

Reproduce the issue in a test environment and confirm the database fails in the same manner

Answers
B.

Reproduce the issue in a test environment and confirm the database fails in the same manner

C.

Perform a root cause analysis and report the issue to management

Answers
C.

Perform a root cause analysis and report the issue to management

D.

Collect all logs from the system and review the actions the technician performed

Answers
D.

Collect all logs from the system and review the actions the technician performed

E.

Perform a quick backup of the system to prevent any further issues

Answers
E.

Perform a quick backup of the system to prevent any further issues

Suggested answer: D

Explanation:

The first step when addressing an urgent issue like a database disconnection should be to gather information to understand what actions caused the problem. Collecting all logs and reviewing the technician's actions (Answer D) will help identify what went wrong and guide appropriate remediation. Restoring access quickly is the priority, and without reviewing logs, it would be hard to identify the root cause or prevent further damage.

Reverting patches (Option A): Reverting patches might cause more issues if the problem isn't directly related to a recent update.

Reproducing the issue (Option B): Reproduction is useful in a controlled environment but not practical as an immediate first step in production.

Root cause analysis (Option C): This is necessary but should come after restoring access.

Performing a quick backup (Option E): While backups are crucial, this step might not help resolve the current access problem and can delay troubleshooting.

CompTIA Server+

Reference:

This topic relates to SK0-005 Objective 3.4: Explain troubleshooting theory and methodologies.

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asked 06/11/2024
Aaron Whitlow
32 questions
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