Question 542 - CGEIT discussion

This is because calibrating and scaling delivery of IT services means adjusting and optimizing the IT service portfolio, processes, and resources to meet the changing and diverse needs and expectations of the business1. By following this approach, the large enterprise can:

Align IT services with business strategy, objectives, and priorities1

Enhance IT service quality, efficiency, and effectiveness1

Improve IT service agility, flexibility, and responsiveness1

Reduce IT service costs, risks, and waste1

Increase IT service value, satisfaction, and innovation1

Calibrating and scaling delivery of IT services can help the large enterprise revamp its IT services in a way that supports and enables the business success.

The other options, addressing gaps within the management of IT-related risk, focusing on business innovation through knowledge, expertise, and initiatives, and adhering to on-time and on-budget IT service delivery are not as appropriate as calibrating and scaling delivery of IT services for a large enterprise to follow when revamping its IT services. They are more related to specific aspects or outcomes of IT service management, rather than a holistic and strategic approach. They may also be too narrow or rigid for a large enterprise that needs to adapt and evolve its IT services to the dynamic and complex business environment. They may not address the full scope or potential of IT service improvement and transformation.