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Question 4 - COBIT 2019 discussion

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Which role is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services?

A.

Business process owner

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A.

Business process owner

B.

Service manager

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B.

Service manager

C.

Product manager

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C.

Product manager

Suggested answer: B

Explanation:

According to the COBIT 2019 Design Guide, a service manager is responsible for managing the development, implementation, evaluation and ongoing maintenance of new and existing products and services. A service manager ensures that the products and services meet the needs and expectations of the customers and stakeholders, and that they are aligned with the enterprise strategy and objectives.A service manager also monitors and reports on the performance and quality of the products and services, and initiates improvement actions when necessary.1, p.64Reference:1: COBIT 2019 Design Guide: Designing an Information and Technology Governance Solution

asked 19/11/2024
Maria Janice Lecias
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