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Question 79 - COBIT 2019 discussion

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Which of the following MUST be done before an enterprise can determine performance measures for a process improvement initiative?

A.

Perform a process risk assessment

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A.

Perform a process risk assessment

B.

Calculate return on investment (ROI)

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B.

Calculate return on investment (ROI)

C.

Conduct a capabilities assessment

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C.

Conduct a capabilities assessment

Suggested answer: C

Explanation:

Conducting a capabilities assessment must be done before an enterprise can determine performance measures for a process improvement initiative. A capabilities assessment is a method of measuring and evaluating how well a process or activity is performed in terms of effectiveness, efficiency, completeness, reliability, etc. A capabilities assessment can be done using different models or frameworks, such as CMMI or ISO/IEC 15504.A capabilities assessment helps an enterprise to determine performance measures for a process improvement initiative by providing a baseline or benchmark for the current state of a process, as well as identifying its strengths, weaknesses, gaps, and improvement opportunities.13Reference:COBIT 2019 Framework: Introduction and Methodology,COBIT Process Assessment Model (PAM): Using COBIT 5

asked 19/11/2024
henri victor BOGMIS
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