Question 163 - COBIT 2019 discussion

The process practices are the descriptions of the activities that are performed within a process to achieve its purpose and outcomes. The process practices are organized into three levels: basic, intermediate, and advanced. The process practices also include inputs, outputs, roles, responsibilities, goals, and metrics for each activity. The process practices are aligned with the capability levels that can be used as benchmarks to measure and improve the performance of a process. The capability levels are a measure of how well an enterprise performs its information and technology governance and management processes in terms of process attributes such as process performance, process definition, process deployment, process measurement, process control, process optimization etc. The capability levels range from 0 (incomplete) to 5 (optimizing), indicating the degree of maturity and effectiveness of an enterprise's information and technology governance and management processes.By using the process practices as benchmarks, an enterprise can assess its current capability level for each process, identify the gaps or issues that need to be addressed, set the target capability level for each process based on its strategy, objectives, needs, expectations, etc., and implement the actions and initiatives that are required to enhance the capability level for each process12Reference:1: COBIT 2019 Process Reference Guide: Governance and Management Objectives: page 13-152: COBIT 2019 Process Assessment Model: page 11-13