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Question 155 - CSCP discussion

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A firm has discovered a product quality issue. What should be the first step in responding to this issue?

A.
Determine the root cause of the quality issue.
Answers
A.
Determine the root cause of the quality issue.
B.
Separate the non-conforming products.
Answers
B.
Separate the non-conforming products.
C.
Trace the location of the faulty product in the supply chain.
Answers
C.
Trace the location of the faulty product in the supply chain.
D.
Replace faulty products when they are returned by the end user.
Answers
D.
Replace faulty products when they are returned by the end user.
Suggested answer: A

Explanation:

Quality Issue Response: Addressing a quality issue requires a systematic approach to identify and eliminate the problem.

Root Cause Analysis: The first step is to understand why the issue occurred to prevent recurrence. This involves investigating the processes, materials, and procedures that may have contributed to the defect.

Explanation of Choice:

Option B: Separating non-conforming products is necessary but should follow root cause analysis.

Option C: Tracing the location of faulty products is part of containment but not the first step.

Option D: Replacing faulty products addresses customer satisfaction but does not prevent future issues.

Juran, J. M., & Godfrey, A. B. (1999). Juran's Quality Handbook. McGraw-Hill Education.

Ishikawa, K. (1985). What Is Total Quality Control? The Japanese Way. Prentice Hall.

asked 16/09/2024
Peter Lilley
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